Corporate Sales Senior Account Manager
Zain - KSA
Total years of experience :16 years, 5 Months
* Generate new revenues for Zain and gain penetration
into new clients business.
* Grow existing revenues for Zain and gain penetration
into existing clients business.
* Achieve individual and team monthly sales targets.
* Develop and maintain relationship with key client
contacts that fosters an environment to drive client
performance
and minimize attrition risk;
* Plan and design profitable solutions to
potential/existing clients by understanding their
requirements in terms of
business needs, priorities, etc.
* Provide proper feasibility study/analysis,
documentation, etc. of all proposals.
* Participate in achieving department’s scorecard goals
including client satisfaction, revenue and performance
metrics.
* Prepare required department reports and
documentation including Monthly Account
Management Reports,
* Relationship Plans, Client Day Account Review Plans,
Executive Briefing Documents, Visit Summaries, etc.
* Manage client-facing account services projects while
maintaining a high level of client satisfaction including
independently developing, managing and owning
overall project plan and timelines for key deliverables;
* Research and understand the client's business needs
and challenges.
* Maintain high-level of customer loyalty and builds
trust and integrity
* Perform all other related duties as assigned
Develop new accounts and expand existing accounts in the assigned branch/sector and manage the client relationships, in line with the branch/sector strategy and policies, in order to achieve the sales target, optimize client satisfaction and maximize the sales volume with the assigned customer base.
Afaqy, Inc. offers high-performance solutions which help hundreds of thousands of international customers run
their business and enhance their potential at home and at work.
For 10 years the company has been focusing on developing software. We use up-to-date technologies to create
products which are considered best in their field of application. While creating customer-driven products, we over
affordable pricing.
We spent ten years creating and improving strong software solutions. Thus, optimal quality of our conversion
technologies is guaranteed.
Responsibilities
1-Work with Marketing to ensure consistent lead generation.
2-Collaborate with sales leadership to create and train prospecting process.
3-Collaborate with sales leadership to create and train lead qualification process.
4-Manage day-to-day performance of all sales team members and deliver reviews.
5-Work with sales leadership to generate ideas for sales contests and motivational initiatives.
6-Lead and schedule weekly and/or monthly team meetings with sales team and leadership.
7-Track sales team metrics and report data to leadership on a regular basis.
8-Coach and develop direct reports.
9-Implement performance plans according to company procedure.
10-Collaborate with IT on sales technology initiatives.
11-Meet pre-determined revenue goals through the activities of direct reports.
12-Ensure correct usage of CRM and other sales applications.
13-Train and ensure adherence to sales process.
*Implement Etisalat Misr Marketing plan through social media platforms
Generating and sharing content daily that builds meaningful connections
Create editorial calendars and syndication schedules
Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions
- Handling customers inquires through Video Calls
- Handling customers inquires through facebook and SMS
- communication Chanel between the customer care department and marketing and commercial department.
- work as back office team for front liner customer service
High Value team
Off shoring team
* Answering Vodafone mobile users about any inquiry in there lines .
* Handling customers .
• Preparing the financial status for the customers.
• Entering invoices by Great planes Program (Microsoft Dynamics).
• Preparing operations reports.
• Making the distribution plane of
Vodafone .
Business administration and accounting