Sales & Customer Service Manager
National Arab company
Total des années d'expérience :23 years, 7 Mois
• In charge of sales, call center, customer service and loyalty programs.
• Prepares the plan and budget of the year.
• Hire, train and development required staff to the department
• Launch 3 different new membership programs
• Create the booklet vouchers
• Development and launch of the CRM software
• Manages and supervises the promotional campaigns of the Company.
• Develop & implement procedure & policies
• Ensures the proper processing of applications and subsequent card issuance and activation.
• Track the visits of the customer card usage in the restaurants and work on re-directing to the less popular outlets through special offers, coupons, SMS, emails etc. ..
• Manages and supervises the promotional campaigns of the Company.
• Reports the monthly status of the overall program performance to top management.
Directs and coordinates call center activities.
Plans and prepares work schedules and assigns employees to specific duties.
Prepares the call center plan and budget of the year.
Conducts economic and commercial surveys to identify potential markets for products and services.
Manages and supervises the promotional campaigns of the Company.
Communicates with Departments heads for sharing market information and ensuring synergy between departmental activities and proper implementation of sales and marketing campaigns
Supervises and manages the planning and execution of sales.
Ensures the proper processing of applications and subsequent card issuance and activation.
Reviews operational records and reports to project sales and determine profitability.
Reports the monthly status of the overall program performance to top management.
Plans and directs staffing, training, and performance evaluations for the call center.
Managing and motivating a team to increase sales and ensure efficiency. Managing stock levels and making key decisions about stock control. Analyzing sales figures and forecasting future sales volumes to maximize profits. Analyzing and interpreting trends to facilitate planning. Using information technology to record sales figures and for data analysis and forward planning. Dealing with staffing issues: interviewing potential staff; conducting appraisals and performance reviews; and providing or organizing training and development. Responding to customer complaints and comments. Promoting the organization locally by liaising with local schools, newspapers and the community in general. Organizing special promotions, displays and events. Attending and chairing meetings. Updating colleagues on business performance, new initiatives and other pertinent issues. Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues; Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing; Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; Dealing with sales, as and when required
Directs and coordinates call center activities Controlling credit cards issuance cycle. Plan, prepare, and devise work schedules, according to budgets and workloads. Shared in setting sales plan and budget of the year. Supervises and manages the planning and execution of sales Ensures the proper processing of applications and subsequent card issuance and activation. Reports the monthly status of the overall call center performance to sales manager. Train and instruct employees. Interpret and communicate work procedures and company policies to staff. Make recommendations to sales manager concerning staff and improvement of procedures. Prepare, maintain, and submit reports and records, such as budgets and operational reports. Developing & implementing a sales activity. Preparing staff job description Conducts economic and commercial surveys to identify potential markets for products and services.
Train and instruct employees.
Developing & implementing a call center activity.
Motoring shift inbounds calls via symposium system.
Following up product stock in stores.
Handling customers requests on line.
Reporting to call center manager.
Conducts economic and commercial surveys to identify potential markets for products and services.
Resolves service complaints to designated department for investigation.
Recommendations to boost productivity.
Directs and coordinates team activities. Promoting, Marketing and handling the retail bank product and service. Preparing market analysis in terms of credit cards and loans Follow up on staff performance. Preparing weekly & monthly report for sales team. Reporting to sales supervisor.
Contact prospective customers in order to present information and explain available services.
Determine customers' financial services needs, and prepare proposals to sell services that address these needs.
Develop prospects from current commercial customers, referral leads, and sales.
Prepare forms or agreements to complete sales.
Make presentations on Premium services to groups in order to attract new clients.
Maintain records related to sales.
