Ramzi Ayyoub

- Supervise and lead the IT team in Jordan, Syria, Iraq, and Turkey
- Develop and execute IT strategies, roadmaps, and initiatives aligned with the organizations business objectives
- Collaborate with senior management, department heads, and key stakeholders to identify IT priorities, opportunities, and challenges
- Define IT policies, standards, and governance frameworks to ensure compliance, risk management, and IT best practices
- Oversee the day-to-day operations of the IT department
- Lead and prioritize IT projects and initiatives based on business needs, resource availability, and strategic impact
- Define project scopes, budgets, timelines, and deliverables
- Develop and implement cybersecurity strategies, policies, and controls to protect IT assets, data, and systems from security threats, breaches, and vulnerabilities
- Manage the IT helpdesk to ensure timely delivery of IT services and support
- Research for best practice approaches and technologies to improve IT infrastructure
- Implement and deliver ecofriendly projects
- Implement Data protection measures to keep org data in safe environment

• Lead and manage embassy IT staff
• Introduced project management techniques and terminologies
• Enhanced project life-cycle by applying PM best-practice frameworks
• Maintain IT infrastructure and network stability
• Provide technical support for high-level visits, trainings, and courses
• Prepare organization diagrams and charts for the Embassy infrastructure
• Maintain a register for all ICT equipment and assets
• Provide training to all staff to empower and increase their IT skills and knowledge
• Assist in the development of Amman Contingency Plan (ACP)

- Deployment and management of VMs with vCenter / vSphere 6.0
- Managing data center virtualization project using VMware
- Configure SAN storage
- SCCM deployment and WSUS updates
- Knowledge in Spiceworks
- Analyse and compile vendor tenders
- Configure Avaya IP Telephony system
- Install/configure server room temperature monitoring tool
- Managing TrendMicro Anti-virus
- Configure Cisco switches/ASA devices and VPNs
- Responsible for deploying O365 to the entire Amman office

• Configure Microsoft Domain server such as AD, DNS, DHCP
• Involved in the roll-out of software and windows updates and patches in WSUS
• Implementing open-source ticketing system for handling user issues in a manageable,
organized and professional manner.
• Configure, implement, and create extensions for Cisco IP phones
• Manage extensions, voice mailboxes, and IP phones in Digium PBX
• Repairing and upgrading hardware and ensuring all computers were fully operational
• Deploy Kaspersky Network Agents, Anti-virus, and updates and manage/renew
license
• Used remote access to perform troubleshooting when needed to remote sites
• Creating policies, policy routes, rules, web filters, application controls in Fortinet UTM
• Configuring VPN tunnels between remote sites
• Control various settings in GPO including Windows updates, software deployment,
time zone, printer set-up, administrative rights
• Manage Sharepoint internal website by creating document libraries, pages, backups
• Configure and setup security IP Cameras and NVRs

- Administer IBM AS400 Systems and working on the mainframe in QA, UAT, and Prod
- Develop and maintain reliable and scalable enterprise architecture driven by business and technology requirements for globally used identity management solution
- Implement globally password management architecture for self-service password reset for AD, IBM Mainframe, PeopleSoft via web and phone
- Configuring Single Sign On (SSO) solution to save and manage passwords from centralized portal support page