Ramzunisha Naziruddin

People management: Managing the Business support team consisting of a team of 5 members, guide, supervise, hire, coach, motivate, develop and reward employees so that their performance related to the department's and company's strategy is optimized in the short and long term.
Onboarding/ Client Due diligence: Manage and Complete due diligence for Private Banking clients on relevant booking centers. Ensure adequacy/accuracy of regulatory documentations as per requirements from DFSA and other relevant authorities. Identify training needs and designed the relevant programs to the front office team. Cracking Complex Ownerships for identifying the Ultimate Beneficial Owner.Analyse client wealth trajectory and verify against the corroboration if in line with client background and income.
Investigations: Support both internal and external Audits and Financial Crime team for investigations. Conduct Searches (World check, Lexis searches) as relevant this is key for the Central Bank checks.
Sales Management MI and Monthly Dashboard: Producing weekly and adhoc Sales reporting for Private Bankers in relation to Sales opportunities, pipeline for the year, activity monitoring of bankers, campaign updates and discussion with COO office. Monthly dashboard production to senior management assisting in identifying volumes of activities. Considerable interaction with colleagues in other regions.
Business Management Client accounts: Management of accounts tagged to the business management with no bankers involved, closure and trigger events hence successfully bringing down the closure at an acceptable rate.
Control Objective: Drive forward the controls framework by providing support to those in supervisory roles as well as producing comprehensive reporting and management information to Senior Management. Point of control for all payments, call backs, expenses and travel are managed as per the Global policies and procedures.
Quality testing conducted for the team for payments processed.
Budget management and MIS: Allocation of budget for all bankers and monthly MI production for the Business Delivery and providing monthly expense data to team leaders, also advising on any over spent or deviation.
Policies and Process Manuals: Maintenance of process manuals and procedures .Ensure timely renewal of existing process and write ups of any new process and obtain relevant approvals.
Project Management: Support in user acceptance testing of new launch modules in system (Avaloq, CRM, Cross Border tool, Concur app) and propose changes. Managing multiple projects in parallel and communicate progress and decisions clearly and regularly to team and provide final business sign off. Ensuring that appropriate front office training prior to go-live and ongoing support once systems are live.
Strategy: exploring and defining which projects the team should prioritize, and setting a timeline to reach goals quickly. Having conversations with Private Bankers to understand their pipeline and prospects/opportunities on a quarterly basis.
Audit Support: Supporting the Controls and compliance team during Both Internal and external Audits. Activities supported by the Business team was 100% quality pass with no concerns or observations.
Marketing :Support the global Marketing team in distributing marketing materials and information to the clients and ensure follow up.
Client Annual Survey: Support the global team in the Client Annual Survey, obtain results and scrutinise further course of action

Subject Matter Expertise: Assisting & Guiding Onshore/Offshore KYC/Remediation Team to resolve queries and being the Central Point of Onshore Contact. Handle Corporate Queries / Documents/Complaints/Escalation
Training the Team on all KYC & System Related Queries for timely completion.
Supporting the Relationship Management Team by liaising with Multinational, Government & Quasi-Government Bodies to Banks, Operations Support Team and with Other Group Offices for documentation Queries of HSBC UAE Based Entities.
Advise Team Leader on Issues Impacting Turnaround Times.
Primary point of contact with Clients & Internal Teams(Legal/Compliance) for Timely Account Openings, approvals/clarifications/Waivers