Literature High School Teacher
The BBC International School
Total years of experience :4 years, 4 Months
Ensure and provide a high standard of member and client service at ENBD by displaying friendly, responsive, courteous and effective communication to member enquiries, increasing value to existing ENBD members and prospective members.
Ensure members receive accurate, consistent, responsive and timely information and assistance by taking ownership of the relationship with the member, to ensure member needs are identified and met.
Ensure all applications, transactions and instructions from members are processed in a timely manner with the highest of accuracy and professionalism.
Develop and maintain strong knowledge of features and benefits of ENBD products to enhance the relationship with members and actively satisfy their needs and goals.
Provide and ensure services that are consistent with values of cross-selling, up-selling and member retention,
improving member usage of ENBD products and services.
Resolve member complaints in an appropriate and timely manner within ENBD policy and legislative requirements.
Identify opportunities and facilitate quality referrals to specialist areas ensuring sufficient details are obtained and to achieve the objectives of the Wealth Management Department
Provide account opening services to members as necessary, maintaining and enhancing knowledge and skills, ensuring processes adhere to ENBD procedures and legislative requirements.
Provide insurance services to members in a timely and efficient manner, ensuring product information is correct.
Assist with the daily efficient operation of the Wealth Management Department including the presentation of the member service
areas, ensuring transaction slips, pens and product brochures are current and available to members at all times.
Assist with the daily organisation of internal bags and external mail, ensuring timely and efficient preparation.
• Listening to customer requirements and presenting appropriately to make a sale.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Cold calling to arrange meetings with potential customers to prospect for new business.
• Responding to incoming email and phone enquiries.
• Acting as a contact between a company and its existing and potential markets.
• Negotiating the terms of an agreement and closing sales.
• Gathering market and customer information.
• Representing the company at trade exhibitions, events and demonstrations.
• Negotiating on price, costs, delivery and specifications with buyers and managers.
• Challenging any objections with a view to getting the customer to buy.
• Advising on forthcoming product developments and discussing special promotions.
• Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer.
• Liaising with suppliers to check the progress of existing orders.
• Checking the quantities of goods on display and in stock.
• Recording sales and order information and sending copies to the sales office, or entering figures into a computer system.
• reviewing your own sales performance, aiming to meet or exceed targets.
• Gaining a clear understanding of customers' businesses and requirements.
• Making accurate, rapid cost calculations and providing customers with quotations.
• Feeding future buying trends back to employers.
• Attending team meeting and sharing best practice with colleagues.
• Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Preparing reports by collecting, analyzing, and summarizing information.
• Contributing to team effort by accomplishing related results as needed.
1. Managing a small to medium portfolio of clients and assists with larger consulting projects by delivering high quality and profitable consulting services.
2. Achieving a designated sales target by effective CRM and through business development initiatives.
3. Independent consultant role, with an emphasis on utilisation and increased focus on business development and CRM.
4. Strategy, planning and contribution to the design, development and implementation of strategies and plans for the state consulting team that: are consistent and aligned with other strategies and plans.
5. Identifying areas for improvement within the business and feed this back to group leadership.
6. Business Development Initiative and lead sales opportunities for single practice engagements or contributing to larger multi-discipline consulting projects at state level with new and existing clients.
7. Contributing to the design and implementation of business development campaigns and plans to maximise market profile, market share and revenue.
8. Branding/Marketing through contribution to the development and implementation of the state consulting team Marketing plan that is consistent and aligned with Marketing Strategies.
9. Actively sharing market intelligence within consulting team.
10. Representing ERA Commercial in the public domain though networking and participating in market forums, and assisting others in external representation initiatives.
11. Delivery provide contributions to consulting engagements for clients and other members of the consulting team according to business targets and through setting meetings and meeting the clients' expectations.
12. Support others on the basis of developing own and others’ professional and technical expertise
• Conducts benefits enrollment for new employees.
• Verifies I-9 documentation and maintains books current.
• Submits the online investigation requests and assists with new employee background checks.
• Reconciles the benefits statements.
• Performs payroll/benefit-related reconciliations to General Ledger and other accounts.
• Conducts audits of various payroll, benefits or other HR programs and recommends any corrective action.
• Updates HR spreadsheet with employee change requests and processes paperwork.
• Assists with processing of terminations.
• Assists with the preparation of the performance review forms.
• Assists HR Director with various research projects and/or special projects.
• Assists with recruitment and interview process.
• Assists with the various employee discount coupons by contacting companies for coupons as directed by HR Manager.
• Schedules meetings and interviews as requested by HR Manager.
• Schedules conferences by reserving facilities at local hotels and/or restaurants.
• Makes photocopies, faxes documents and performs other clerical functions.
• Files papers and documents into appropriate employee files.
• Assists or prepares correspondence.
• Prepares new employee files.
• Processes mail.
• Performs other duties as assigned.
• Discuss assigned duties with classroom teachers in order to coordinate instructional efforts.
• Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
• Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.
• Tutor and assist children individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by teachers, as well as lesson planning.
• Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
• Distribute tests and homework assignments, and collect them when they are completed.
• Enforce administration policies and rules governing students.
• Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.
• Participate in teacher-parent conferences regarding students’ progress or problems.
• Plan, prepare, and develop various teaching aids such as bibliographies, charts, and graphs.
• Prepare lesson outlines and plans in assigned subject areas, and submit outlines to teachers for review.
• Making prices in their relevant products.
• Executing trades electronically or by phone.
• Liaising with sales traders/clients on market movements.
• Predicting how markets will move and buying and selling accordingly (especially derivatives traders who try to predict the state of a market at a future date).
• Informing all relevant parties of the most relevant trades for the day.
• Gathering information - critically about mispriced assets, detailed data analysis and valuation.
• Gathering information and analysing the market.
• Carrying out detailed data analysis and valuation.
• Identifying issues affecting clients.
• Developing client relationships and presenting ideas to clients.
• Executing trades and securing deals with new clients.
• Keeping market-making traders abreast of the relevant issues with their customers.
• Obtaining market prices from market-making traders and executing the trade.
• Assist faculty members with classroom instruction, exams, record keeping, and other miscellaneous projects.
• Tutor or mentor students.
• Perform laboratory research.
• Clean labs and set up or remove specimens.
• Obtain materials needed for classes, including texts and other materials.
• Prepare presentations for lectures.
• Deliver lectures for students
• Hand out assignments and grade papers.
• Proctor examinations.
• Record grades and inform students of their final grades.
• Arrange for teaching observations.
• Meet with students after classes
• Help professors and teachers develop course plans.
• Assist with student conferences.
• Lead discussion sections.
• Teach new mathematical tactics and techniques
• Create and write materials such as a syllabus, visual aids, answer keys, supplementary notes, and course websites.
• Take attendance and record responses.
• Record classes given by professor.
1995-2000 The Egyptian Language School 2000-2007 The Modern Education School 2007-2013The American University in Cairo (Graduated Fall2013) *Major: Political Science Concentration 1: International Relations Concentration 2: Politics in the Middle East *Major: History *Minor: Math GPA: 2.4 Background Courses – POLS Courses POLS202 – Introduction to Comparative Politics POLS206 – Global Politics in the Twentieth Century POLS301 – Introduction to History of Political Theory POLS308 – Comparative Politics in the Middle East POLS310 – Introduction to Political Development POLS320 – Introduction to International Relations POLS350 – Introduction to Political Economy POLS405 – International Relations in the Middle East POLS409 – International Organizations POLS325 – Egyptian Government and Politics POLS430 – Egyptian Legislative Elections (Thesis Course – Fall 2012) ECON201 - Introduction to Macroeconomics ECON308 – Labor Economics (Thesis Course – Summer 2012) Background Courses – HIST Courses HIST112 – Introduction to the Quest of Jesus HIST330 – Urban Landscapes HIST246 – Arab Survey HIST356 – Society and State in the Middle East, 1906 – Present HIST357 – Introduction to Islam in Africa HIST207 – World History HIST205 – Europe in the Age of Revolution and Reform (1789 – 1914) HIST354 – State and Society in the Middle East, 1500 - 1906 HIST319 – Islamic Spain and North Africa HIST320 – Big History HIST430 – Food and History Core and Minor Courses SOC201 – Introduction to Sociology MUSIC220 - Introduction to Music ART200 - Introduction to Aesthetic and Art Education ANTH199 - Western Cultures SOC/ANTH210 - Arab World Studies PHIL220 - Philosophical Thinking SCI120 - Scientific Thinking CHEM105 - General Chemistry PHY111 - Classical Mechanics, Sound and Heat ACCT201 - Managerial Accounting CSCE106 - Introduction to Computers and their Applications ECON202 - Introduction to Microeconomics ECON199 – Selected Topics in Economics MACT112 – Statistical Reasoning RHET101 – Introduction to Critical Writing RHET102 – Effective Argument RHET201 – Research Writing MACT131 – Math 1 MACT132 – Math 2 MACT231 – Math 3 MACT232 – Math 4 MACT233 – Math 5
