Front Office Manager / Reservation Manager
Four Stars Hotel
Total years of experience :17 years, 4 Months
Suite Hotel, Jal-El-Dib.
Performing all procedures properly, providing "Above and Beyond" guest service, and
encouraging all Guest Service Agents to perform with a high level of quality.
- Maintain an accurate and effective reporting and communication between the
housekeeping, maintenance office and reception, in order to ensure that the guest
room status is always current and guests are not inconvenienced by wrong guest
room assignments
- Monitoring cash transaction and approve/justify discount, correction, refund
- Report and present on a daily basis the reception log book to the resident manager
To be always available in working area, look after the Hotel’s guests satisfaction
needs. Sell the Hotel’s rooms to maximize Hotel’s profit
High school diplomas. (St. Famille –Zalka)