رنا sufwan

Complaint handling / troubleshooting. Telephonic support to the customers.
Testing Cisco product features, functionality, and interoperability.
Providing support for Design Change Review and Network Change Plan Review.
Engineer responsible for managing configuring and troubleshooting all devices including
Cisco Equipment.
Analyzing network configurations.
Testing Cisco Networks product features and functionality.
Providing weekly updates on work in progress and current issues.
Providing informal technical and product workshops.
Developing network and equipment operating procedures.
Good understanding and hands on configuring of enterprise & service provider routing and switching.
Doing projects and provide consultancy for other vendors.
Responsible for overall & smooth routing and switching services.
Conducted product evaluation, cost analysis and feasibility studies for proposed projects and network designs.