Psychology
City bank
Total years of experience :16 years, 9 Months
➢ September 17, 2009 - February 22, 2011
Employer: City bank
Position: Customer service
Employer COUNTRY: Egypt
Duties and Responsibilities:
• Customer Facilitator
• Answering Customer Inquiry
• Provide information about products and services.
• Providing help to customer to solve their problem
➢ September 2007 - March 2009
Employer: Arab Ambassador Union for children
Position: Public Relation
Employer COUNTRY: Egypt
Duties and Responsibilities:
• Manage time and planning my own territory in a correct way.
• Try to satisfy the needs of the clients such as sponsorship in events and conventions.
• Build and maintain positive connections and working relationships.
• Weekly administrative works (daily coverage reports, competitive reports, and sales report/ updates)
• Monitor what are the competitive companies doing and about their products.
➢ March 2002 - December 2005
Employer: Telly Laser
Position: Sales Representative
Employer COUNTRY: Saudi Arabia
Duties and Responsibilities: • Responsible for monthly sales and collections.
• Booking and deliver the products to the clients.
• Daily coverage (building good rapport to the client)
• Administrative works (daily coverage reports, sales and collection
Reports/updates)
➢ May 1998 - December 2001
Employer: Sonesta hotel & resorts
Position: Receptionist
Employer COUNTRY: Sharm El Sheikh - Egypt
Duties and Responsibilities: • Responsible for guest accommodations and transportation
• Booking and reserve the rooms to the guests.
• Answering incoming phone calls
• Handles guests needs and solve guest problems
SPECIAL QUALITIES:
• Proficient in English
• Good in French
• Computer literacy
• Discreetness and trustworthiness
• Professional appearance
• Pleasant personality
• Community organizing and research works
• Fast learner and has strong motivation in learning new skills
• Identify and manage new product projects to serve and existing market
• Highly dynamic and ready to be trained
• Skilled in administrative works
• Can work under pressure