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Randa Ryiad, Sr. Associate Account Management

Randa Ryiad

Sr. Associate Account Management

Sutherland Global Services - Egypt

Location
Egypt - Alexandria
Education
Bachelor's degree, Graeco_Roman Archaeology & Classical Studies
Experience
9 years, 0 Months

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Work Experience

Total years of experience :9 years, 0 Months

Sr. Associate Account Management at Sutherland Global Services - Egypt
  • Egypt - Alexandria
  • My current job since October 2015

Sr. Consultant for enterprise segment du telecom specialist at Enterprise Fixed Product for customer service back office operation “Email Team” and VTF Trainer for Enterprise Fixed new hires

Reference Service Volunteer at Bibliotheca Alexandrina
  • Egypt - Alexandria
  • December 2013 to April 2014

Reference Services Volunteer in the Reference Services Section, Main Library Department (History & Geography Unit) at Bibliotheca Alexandrina from (December, 2013) to (April, 2014).

Education

Bachelor's degree, Graeco_Roman Archaeology & Classical Studies
  • at Faculty of Arts, Alexandria University
  • July 2011

University: Faculty of Arts, Alexandria University. Department: Graeco_Roman Archaeology & Classical Studies. Field of Specialization: “Graeco_Roman Archaeology Branch”.

Specialties & Skills

Customer Service
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ART
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problem solving
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CUSTOMER SERVICE
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HTML
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LISTENING
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MICROSOFT OFFICE
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COMMUNICATION SKILLS
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WRITING
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team management
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microsoft powerpoint
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mail
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operation
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teamwork
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order
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outlook
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Languages

Arabic
Expert
English
Expert

Training and Certifications

Communication and Sales Course (Certificate)
Date Attended:
August 2015
Team Manager University 2.0 (Certificate)
Date Attended:
November 2018
ICDL V5 (Certificate)
Date Attended:
June 2014
British Diploma in Business L5 (Certificate)
Date Attended:
September 2019
Advance Stage of NHC General English Programme (Certificate)
Date Attended:
June 2013
Trainer (Certificate)
Date Attended:
July 2021

Hobbies

  • learning Foreign languages
    Trurkish (Basic Level)
  • Reading