Facilities Coordinator
Hewlett Packard
Total years of experience :16 years, 2 Months
Manage the helpdesk and fill as required over a split shift operation.
• Review and evaluate existing soft services contracts, to provide KPI
and SLA’s.
• Provide day soft services contract management (cleaning, vending,
coping etc.)
• Production of accurate contract performance reports weekly,
monthly, and as requested.
• Financial contract management understanding with good
commercial acumen.
• Production of helpdesk related reports.
• Provide day-to-day FM operational support to the client.
• Client liaison and complaint management.
• Facilitate moves & change management within the business.
• Dealing with sub-contractor and supplier enquires.
• Operate in a team environment, but also able to work on their own
in a professional manner.
• Comply with any additional ad-hoc instructions which may be given.
• Assist with overseeing Planned Preventive Maintenance scheduling.
• Flexibility to work in a pressured corporate environment with a
demanding client base.
• Dress code in a business-like fashion.
Word processing of correspondence and reports etc.
• Document control using relevant software package.
• Filing and efficient maintenance of project office records
• Dealing with telephone calls incoming / outgoing
• General administration duties including photocopying, faxing,
clerical tasks.
• Assist project team as required.
• Input all need data to the sugar sync system.
The Headquarters
Business Park
Soft
Ensure that routine cleaning is carried out on a daily basis and
ensure that effectiveness of the cleaning services meets required
standard.
• Report any damage or breakage of property or equipment to
General Supervisor.
• Deliver rapid and professional response to complaints.
• Strong focus on customer service.
• Carry out weekly material requisition to ensure the cleaning team
has sufficient supplies and equipment.
• Strong teamwork ethic and promotion of customer service
excellence.
• Good level of interpersonal and communication skills.
• Flexibility to work outside normal hours to achieve objectives, if
required.
• Carry out orientation, familiarization, and training with new starters.
• Leading a team, management of staff plans. Work allocated and
performance.
• Analysis of staffing needs and pro-active planning to anticipate
required headcounts.
• Ownership of issue manages by example.
• Training and development. Monitoring of staff performance.
• Excellent time management skills and ability to work to strict
deadlines.
• High level of self-motivation as will be required to work with minimal
supervision.
• Establish procedures for work for janitorial staff.
• Able to implement systems and processes and to pro-activity seek
to resolve problems.
• Effective organizer able to plan and implement.
• Ensure all cleaning materials and equipment securely and safety
stored.
• Take prompt and appropriate action in respect of damages or
breakages.
• Ensure all equipment is maintained and serviced regularly.
• Ensure all safety and security procedures are adhered to.
• Immediately notify the General Supervisor of any safety Issues or
concerns.
• Implement Health & Safety procedure to maintain a safe place of
work for cleaning team.
CMMS Operator
• Management of stores on site, including safe storage, materials
handling, receipt issue and despatch of goods, maintaining accurate
records and ensuring traceability of materials.
• Undertake periodic stock checks as determined by site TAM
system, identifying, and resolving discrepancies.
• Implement and maintain an effective stock location system within
the stores resources and limit access to authorised personnel.
• Comply with all Health & Safety Regulations and Company Quality
systems, as far as is practicable within the constraints dictated by
site conditions and security parameters.
• Approving material request for completion of work order
• Registration of daily work orders and coordinate to FM supervisor.
• Scheduling and updating of plan preventive maintenance
Ensures that all Custodians are in complete company uniform at all
times.
• Ensures that Custodians observe good grooming and personal
hygiene in the workplace i.e., hair should be neat and tidy.
• Assigns appropriate job assignments to each of the custodians &
monitor their respective performances.
• Prepares the work schedule of Custodians & seek the approval of
the Operations Manager before implementation
• Implements an effective system of monitoring the job
accomplishments of all custodians; keeps a daily record of each
custodian’s job accomplishments.
• Ensures that all Custodians are knowledgeable of proper cleaning
techniques, application of right chemicals and cleaning materials
and use of cleaning equipment.
• Ensures that each Custodian carries out their task responsibly in
accordance with their job description & areas of assignment.
• Ensures that the criteria for measuring the standard of cleanliness &
orderliness is being implemented & monitored at all times by using a
checklist for proper monitoring of performance.
• Investigates complaints regarding housekeeping service and
equipment and takes corrective action.
• Suggests or makes appropriate recommendations to further improve
the workflow and accomplishments of tasks.
• Examines leased premises and facilities to determine and identify
needs for minor or major repairs or replacement and makes
recommendations to the Operations Manager.
• Identifies furniture & fixtures that need carpentry, re-painting / re-
varnishing works or that need to be replaced; and submits
recommendations to the Operations Manager.
• Performs other functions that maybe assigned from time to time by
the Operations Manager.
Act host and receptionist.
• Accepts reservation.
• Quotes rate and sell rooms.
• Ascertains creditworthiness of the guest.
• Coordinates activities of both the Bell Service Dept. And
Housekeeping dept.
• Responds to the guest inquiries and give information, direction
about the hotel locale.
• Receives and acts upon guest’s complaints.
• Uses telephone, switchboard, fax machine and other computer
equipment.
• Handles the accounts for front office cash float/fund.
• Accepts, release and records guest articles for safekeeping.
• Initiates call for assistance during emergencies when needed
(E. G. fire dept. Police Dept. Ambulance etc.)
Services Guestroom; ensure cleanliness of the room including
bathroom in accordance with standard hygiene and instruction of
the hotel.
• Shampoo and clean carpets in the guest corridors and rooms.
• Maintain cleanliness of the service stairs and hallways at all times.
• Control proper usage of cleanliness equipment.
• Check and report damage/defective items such as linens, furniture,
light bulbs, etc.
• Reports and hand over all articles and properly found inside the
guestroom left by the guest to immediate Superior.
• Prepare Housekeeping forms necessary in the performance of
duties and responsibilities of the duty officer.
Services Guestroom; ensure cleanliness of the room including
bathroom in accordance with standard hygiene and instruction of
the hotel.
• Shampoo and clean carpets in the guest corridors and rooms.
• Maintain cleanliness of the service stairs and hallways at all times.
• Control proper usage of cleanliness equipment.
• Check and report damage/defective items such as linens, furniture,
light bulbs, etc.
• Reports and hand over all articles and properly found inside the
guestroom left by the guest to immediate Superior.
• Prepare Housekeeping forms necessary in the performance of
duties and responsibilities of the duty officer.
• Maintaining cleanliness in common area
• Maintaining cleanliness in Lobby area, reception and back off the
house
• Coordinate all damages in Superior and Maintenance.
• Maintaining cleanliness elevators
R.O.C
Centre
courses: AMA Computer Learning Centre
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