Randy Galang

 Provide excellent customer services that promote satisfaction
 Make recommendations or share additional information upon request
 Check products for quality and correct any problems
 Updating, and preparing performance reports for, the Call Centre Manager
 Ensuring clear communication across the call center

 Take full ownership to resolve customer queries and deliver what matters to the customer on the first call.
 Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues.
 Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
 Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
 Knowledge of relevant software computer applications and equipment;

 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
 Maintains customer records by updating account information.
 Attracts potential customers by answering product and service questions; suggesting information about other products and services.
 Build sustainable relationships of trust through open and interactive communication.
 Build sustainable relationships of trust through open and interactive communication.