Ranel Torres

1. Ensure to have a proper and regular communication to the CAFM team to raise any system issues,
modification requests, etc. to meet client requirements. Some points includes:
A.) System abnormalities to address
B.) Workflows/e-mail notifications to modify
C.) Crystal reports - new template to create, to modify existing one
D.) System modification to speed up the operations.
E.) PPM adjustments
F.) Scheduled tasks to generate in the system
G.) Re-visiting each task to ensure that they were properly raised by the Helpdesk team.
2. Ensure to provide an essential monthly report to be submitted to the client by 10th of every month
detailing actual performance delivered against the KPI.
3. To provide training to new joiners, refresher to the existing team members as far as the CAFM system and
PDA mobility usage is concerned to ensure and speed up the operations. To make sure team members
follows the right procedure as per Enova standard.
4. To provide weekly PDA inspection to team members to ensure the stability of the devices. To provide
urgent actions on any issues with the PDAs (hardware & software issues), and to escalate to CAFM team if
further deeper issues occurs on site.
5. Ensure to provide proper mandatory required documents and get permit to work (PTW) approvals on time
to not delay the operational works. In addition, to ensure to close the permits in the system (Maximo) with
signature of the concerned team member/external employee upon completion of work.
6. To act as the point of contact to Sub-contractors as far as the CAFM system and PDA usage is
concerned. Ensure that the process is followed as per Enova standard.

1. Act as a CAFM Administrator/Coordinator by supporting all facilities management and building
maintenance whether it’s a MEP or CAW (Civil Ancillary Works) in the Western Region, Abu Dhabi
particularly in Al Mirfa covering facilities such as Mosques, Schools and WRM - Government buildings
through CAFM System.
2. To provide a confidential and efficient administration service to the appropriate area of the business,
ensuring tasks are completed on time.
3. Handle Incoming and outgoing calls and emails, organize records, reports and document all CAFM task
to create a Monthly CAFM SLA and KPI report.
4. Concept Evolution Admin that includes uploading spare parts for approval, monitoring every task,
attaching documents needed, rejecting task, re-assigning task, etc.
5. Provide barcodes as requested for uploading spare parts.
6. To train supervisors and technicians on using FSI GO Mobility Application.
7. To attend CAFM trainings conducted by Musanada for new modules, updates on the system (Concept
Evolution and FSI GO Mobility Application).
8. Respond to requests for technical assistance in person, via phone electronically.
9. Follow standard helpdesk procedures.
10. Identify and escalate situations requiring urgent attention.
11. Administer helpdesk software.
12. Handle other projects like SS Palace and ADCP in particular.

1. Act as Focal Person for Personnel Information System (PIS) by importing/exporting data from/ to the
different sectors of the Region Offices; review/analyze these data before submission to concerned
sectors/field Offices.
2. Undertakes the operation of the Biometric Machine that includes troubleshooting/maintenance of the
system, printing of Daily Time Record (DTR), register new fingerprints for the new employees, etc.
3. Processing of payroll for regular, casual and contractual employees by monitoring VL (vacation leave),
SL (sick leave), bonus, deduction and other benefits.
4. Computerizes/prepares the Expanded Plantilla of Personnel by Region, PENROs and CENROs
reflecting salary adjustments and other emoluments.
5. Sourcing and screening of applicants that matched their qualifications for the desired position
(contractual employment).
6. Prepares/encodes Job Orders/ Contract of Service of the different sectors including those under Special
Projects such as the LMS CARP, Manila Bay, NGP, LAMS/Cadastral Survey/CBFM-CARP that
contribute a lot to the attainment of the targets of these projects.
7. Provides IT Support in the Personnel Section and Administrative Division that includes
maintenance/troubleshooting and installation of hardware and software of IT peripherals such as desktop
computers, laptops, scanners, printers, over-head projectors, etc.
8. Oversee the daily performance of computer systems.
9. Set up equipment for employee use, performing or ensuring proper installation of cable, operating
systems, and appropriate software.
10. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and
resolve problems and to provide technical assistance and support.
11. Confer with staff, users, and management to establish requirements for new systems or modifications.

1. Performs general clerical duties to include but not limited to: photocopying, faxing, mail distribution and
filing.
2. Coordinates and maintains records for staff office space, phones, company credit cards and office keys.
3. Creates and modifies various documents using