Rani Idris

• Increased patient bookings by consistently converting inquiries into scheduled appointments by 20%
• Exceeded sales targets through effective telemarketing and persuasive communication
• Reengaged inactive patients through outbound calls, contributing to a steady increase in repeat visits by up to 15%
• Delivered high-quality customer support, improving patient satisfaction and retention by 25%
• Boosted clinic traffic by promoting high-demand services and seasonal offers to incoming callers
• Handled high call volumes efficiently while maintaining professionalism and accuracy
• Reduced no-show rates by implementing timely appointment reminders and confirmations
• Built strong patient relationships, driving repeat visits and referrals
• Collaborated with the marketing team to promote campaigns, driving higher patient bookings
• Resolved patient inquiries and complaints swiftly, boosting patient satisfaction scores and strengthening clinic reviews
• Promoted and upsold dental services, achieving a 2x increase in revenue generation
• Identified patient needs and matched them with appropriate treatments, driving a two-fold increase in booking conversions

• Collaborated with the Malaysian brand owners to drive sales growth and market expansion strategies
• Expanded FMCG distribution by securing and managing local reseller partnerships
• Secured a partnership with Deliveroo to increase brand exposure and generate new revenue streams
• Enhanced kiosk visual merchandising, increasing foot traffic and boosting sales by 30%
• Directed in-store customers to the online store, increasing online orders by up to 50% within 6 months of kiosk launch
• Increased Instagram followers and delivery orders by 25% through QR-code marketing campaigns
• Executed targeted marketing campaigns to increase brand visibility and sales
• Conducted consumer and competitor analysis to support product positioning and growth
• Worked with management on budgeting and forecasting to exceed revenue targets
• Supervised inventory and logistics operations, improving efficiency and on-time fulfillment by 25%