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رانيا علي, Business Relationship & Social Media Model

رانيا علي

Business Relationship & Social Media Model·Serene Group

United Arab Emirates

High school or equivalent, القانون

Work experience

Total years of experience: 6 years, 3 months

Business Relationship & Social Media Model

January 2025 - Present

Serene Group

Dubai, United Arab Emirates

January 2025 - Present

• Built and maintained strong business relationships
with clients, partners, and industry stakeholders to
support long-term growth in the commercial real
estate sector.
• Represented the company as a professional brand
ambassador at industry events, client meetings, and
networking functions.
• Managed and grew the companys social media
presence (LinkedIn, Instagram, etc.) to increase brand
visibility and engagement.
• Created and curated engaging digital content
highlighting real estate projects, client success
stories, and company culture.
• Collaborated with marketing and sales teams to align
messaging across digital and in-person platforms.
• Monitored and analyzed social media performance
metrics, using insights to optimize campaigns and
drive audience growth.
• Modeled the companys corporate image both online
and offline, enhancing brand perception and client
trust.

Company industry:
Real Estate

Guest relation agent

December 2024 - January 2025

Landmark Grand Hotel

Dubai, United Arab Emirates

December 2024 - January 2025

• Welcome guests during check-in and giving a found
farewell to guest while checkout
• Handling guests (complaints - requests) and concerns
in an efficient and timely manner
• Inspecting guest rooms to ensure they are clean will
maintained and ready for new guests
• Monitor online platforms for guest reviews to track
guest satisfaction and respond to feedback
• Overseeing VIP guests, arrivals and departures
• Detailed information regarding arrivals and room
requirements
• Greeting guests as they enter and exit the hotel

Allocate rooms to all arriving guests
• Co-ordinate with housekeeping for clearing of rooms
• Collect Guest feedback during guest departure along
with his likes and dislikes
• Handle all guests without bias or prejudice

Company industry:
Hospitality & Accomodation

Receptionist

January 2024 - October 2024

Big Mark

Cairo, Egypt

January 2024 - October 2024


Welcoming visitors and customers

Answer phone calls and emails
• Carrying out all tasks, office work
• Setting and taking appointments

Accompanying visitors to their destination

Company industry:
Accounting

Receptionist

January 2022 - October 2023

Homix

Cairo, Egypt

January 2022 - October 2023

• Carrying out all tasks, office work and
◦ administrative
tasks

Welcoming visitors and customers
• Record keeping
• Data entry
• Checking that the parking or reception desk is always
tidy and elegant

Answer phone calls and emails

Company industry:
Real Estate

Receptionist

January 2021 - January 2022

Al Ahram

Cairo, Egypt

January 2021 - January 2022


Welcoming visitors and customers
• Inform the administrator or manager it visitors or
customers arrive

Answer phone calls and emails
• Carrying out all tasks, office work and administrative
tasks

Answer visitors and customers inquiries about the
company and the nature of the services and products
it offers

Company industry:
FMCG

Beauty advisor

January 2020 - January 2021

L’oreal Paris

Cairo, Egypt

January 2020 - January 2021

• Helping customers coordinate their aesthetic
appearance according to their wishes through
makeup and skin sessions
• Provide the best recommendations and guidelines on
make-up products that match customer preferences.
• Innovation and creativity in creating new aesthetic
manifestations using makeup

Company industry:
Marketing

Education

Cairo university

January 2025

January 2025

High school or equivalent, القانون

Egypt

Skills

BOOKKEEPING

Intermediate

BUSINESS RELATIONSHIP MANAGEMENT

Intermediate

COMMUNICATIONS

Intermediate

CUSTOMER SERVICE

Intermediate

DATA ENTRY

Intermediate

MICROSOFT EXCEL

Intermediate

MICROSOFT WORD

Intermediate

PRESENTATION SOFTWARE

Intermediate

RECOMMENDER SYSTEMS

Intermediate

SERVICE REQUEST MANAGEMENT

Intermediate