Manager , talent management
Al Sayer Group
Total years of experience :15 years, 11 Months
Running the assessment centers for recruitment, baselining, and promotion purposes : assessed 120 employees in managerial position and designed individual development plans for each of them .
Assessed more than 75 candidates for recruitment purposes to decide whether they are a good fit for the organization.
Assessed 631 employees in customer interfacing roles through personality and ability testing and designed a development plan.
Designed more than 50 learning materials and questionnaires to publish on the company's website as a continuous development tool for the employees, after assessing the company's results on CSI, EES etc....
Advised and developed action /development plans for business units as a result of their Customer Satisfaction Index results, internal audit and employee engagement results .
More achievements and details in the attached CV
Designed and conducted the training need analysis
Designed and delivered various product knowledge and soft skills courses : customer service, time and stress management, increasing sales and reducing costs etc... and the roastery product knowledge, FIFO etc....
Diagnosed the existing processes and suggested and implemented enhancements to the current processes, i.e auditing systems, operation checking systems, mystery shopper etc ....
MOre details in the CV
Design and deliver soft skills learning materials.
Conduct the Management Development Programs for the business unit and launching the MDP in Jordan.
Contributed in the internship program (1000 students ) launched in Al Shaya company .