Rania El Gamel, Buisness Application Team Leader

Rania El Gamel

Buisness Application Team Leader

LinkDotNet

Location
Egypt - Cairo
Education
Bachelor's degree, Computer science
Experience
23 years, 0 Months

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Work Experience

Total years of experience :23 years, 0 Months

Buisness Application Team Leader at LinkDotNet
  • Egypt - Cairo
  • My current job since February 2008

- Improving internal process by being involved as Project Manager /Business Consultant linking business requirements to application software.
- Define and analyze business goals, objectives, needs, processes and requirements
- Coach, guide and supervise team members
- Creates and executes short and long term work plans
- Develops and manages detailed projects plans, and projects schedules.
- Proactively managing change requests and project scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management
- Assign and prioritize the work of the team with respect to the goals and objectives of the business
- Assist team members in their duties, tasks, responsibilities and functions.
- Monitor the progress of analysis, design, program development, testing and reporting all projects assigned to the team.
- Identifying, managing project issues, risks and dependences
- Ensures the quality and timeliness of work products from the team.
- Test and demo every release in the production level.
- Train business users on the newly released product.
- Perform other duties as assigned.
- Providing status reports to upper management

Senior CRM Professional at BayaNet -Egypt
  • Egypt - Cairo
  • November 2005 to January 2008

• CRM Consultant provide consulting, designing, training, installation and support for clients using Microsoft Dynamics CRM and other developed tools.
o Configure and customize CRM application (Microsoft Dynamics CRM)
o Plan and perform data migration into the new systems
o Install applications and configure environments for use in development, testing and production
o Create reports, forms and other deliverables for projects and tickets
o Understands and documentation best practices
o Continuously improve knowledge through reading and self-study

CRM Consultant at Global productivity systems (GPS) - Bahgat Group
  • Egypt - Cairo
  • June 2001 to October 2005

- Intensively involved in Business Analysis and Project Management.
- Duties include Project Planning, Organizing, Training & Troubleshooting.
- Projects include Installation, Implementation, Customization & Arabization (MP2) for DataStream Products.
- Implementing Security for the Software and the whole network.
- Networks Installation and Administration.
- Hardware and Software Technical Support Engineer.
- Project Owner for DataStream for Four Seasons Hotel & Farm Frits Training, Implementation & Customization.
- Project Partner in the following projects: Data Stream for Hesiny Textiles, Pepsi Cola International, Egyptian Governorates Water Treatment Stations in Damanhour, kafr El-Dawar, Behiera, Edfeena, others.

Education

Bachelor's degree, Computer science
  • at Sadat Academy for Management Science
  • May 2001
High school or equivalent, Science
  • at Our Lady of Perpetual Succoru School
  • May 1998

Specialties & Skills

Managing Processes
Scope Management
Project Plans
Detailed Analysis
CRM software
Project Management
Communication
Leadership
Business Analysis/Consulting

Languages

English
Expert

Training and Certifications

MCSA (Certificate)
Date Attended:
January 2001
Valid Until:
April 2001
Microsoft Business Solutions Certified Master in Microsoft Dynamics CRM Applications. Microsoft (Certificate)
Date Attended:
June 2005
Valid Until:
June 2005