Facility Operation commercial Manager
Masoun Building Services
Total years of experience :19 years, 3 Months
• Serve as the lead point of contact for all customer account management matters.
• Handle the clients’ needs for any facility issues (Hard Services-Maintenance, and soft services-Housekeeping, cleaning, disinfection, marble…).
• Negotiate, review & draft a broad range of commercial agreements, including supply, sales, & sales agent agreements, & procurement agreements.
• Handle customer contract terms and conditions and make necessary amendments to align them with the company’s Terms of Sale.
• Participate as a key member of the negotiating team in contract discussions with customers and suppliers.
• Obtain necessary approvals according to the Schedule of Executive Approvals Process for deviations to the company’s Standard Conditions of Sale.
• Develop and improve on other contracting processes as required.
• Build and maintain strong, long-lasting client relationships.
• Handling all clients requests and work orders tickets (As Organizing Events, …)
• Handling purchasing orders, and dealing with supported suppliers and all POs processes.
• Negotiate prices, proposals, contracts and close agreements to maximize profits.
• Handling tenders and all needed details and documents.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Assist with challenging client requests or issue escalations as needed.
• Acting as Project Manager for a new projects inside the organization.
• Design and implement overall recruiting strategy
• Develop and update job descriptions and job specifications
• Perform job and task analysis to document job requirements and objectives
• Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
• Source and recruit candidates by using databases, social media etc
• Screen candidates resumes and job applications
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
• Assess applicants’ relevant knowledge, skills, soft skills, experience and attitudes.
• Making selection decision with the hiring managers.
• Onboard new employees in order to become fully integrated
• Monitor and apply HR recruiting best practices
• Provide analytical and well documented recruiting reports to the rest of the team
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote company’s reputation as “best place to work”
• Offering & informing terms of hiring to the new employees. Administrate recruitment process. (Collecting references, Medical checkup, official documents, filing, archiving, etc.…).
• Maintain Recruitment Database for all applied/interviewed candidates with their assessment.
• Managing HR Function (Recruitment, Training, compensation and benefits, Employee Relation) Set up HR department and HR activities.
• Handle the compensation and benefits for the employees (social 1, 6, 2, all related subjects and medical insurance).
• Develop and maintain personnel records and files by following up on employees' credentials completion and creating personnel files for new comers to ensure adherence to personnel filing system.
• Follow up on the annual contract renewals.
• Prepare timekeeping analysis reports based on the time sheets produced by the attendance machine.
• Follow up on and ensure the completion of employees’ attendance reports; undocumented leaves and lateness cases.
• Receive & process employees’ requests such as HR letters.
• Process Investigations and warning letters.
• Plan and implement policies and procedures related to the organization strategies
• Present and handle new policies and memos to the Board of Directors.
• Implement and handle the appraisal form for the employees and managers.
• Handles the documentation process of the operation as the end of probation period and contract renewals, resignation, leaves, monthly overtime, human resources letters, exit clearance form etc...
- Build a database of resumes that support recruitment process.
- Attract potential candidate through different internal or external sources.
- Rating applicants according to their experiences and working history in the company’s registration system and handling the filing system.
- Searching and Screening CVs regarding to clients’ Industries as Pharmaceutical, Manufacturing, FMCG, Telecommunication, Construction…
- Handle screening process & selection of right person through conducting a phone interview as a first step.
- Headhunting for new quality candidates to match the clients’ requirements.
- Handle the interview Schedule for the candidates.
- Conduct Interviews and evaluate the selected candidates till the managerial level and Briefing the candidate about the responsibilities, Job description, salary and benefits of the job and prepare its critical analysis reports.
- Recommend the suitable candidates to the clients by making candidates’ short list.
- Organizing the Schedule interview for the short listed candidates as requested by the client.
- Advertising vacancies opportunities by drafting and placing adverts in a wide range of media (e.g., LinkedIn, other websites, ).
- Create and Design forms as Applicant Form, Assessment Form…
- Performing reference check mentioned in candidates applications or CVs.
- Building relationships with clients.
- Dealing with clients to identify their recruitment inquiries.
- Developing a good understanding of clients’ companies, their industry, what they do and their work culture and environment.
- Handling our client confidential data and their requirements.
Client Management.
-Building relationships with clients.
- Dealing with clients to identify their recruitment inquiries.
- Developing a good understanding of clients’ companies, their industry, what they do and their work culture and environment.
- Handling our client confidential data and their requirements.
Business Development.
- Screen and Headhunting new quality Clients (Multinational and big Egyptian Companies).
- Building relationships with clients
- Build a database of resumes that support recruitment process.
- Attract potential candidate through different internal or external sources.
- Rating applicants according to their experiences and working history in the company’s registration system and handling the filing system.
- Searching and Screening CVs regarding to clients’ Industries as Pharmaceutical, Manufacturing, FMCG, Telecommunication, Construction…
- Handle screening process & selection of right person through conducting a phone interview.
- Headhunting for new quality candidates to match the clients’ requirements.
- Handle the interview Schedule for the candidates.
- Conduct Interviews and evaluate the selected candidates till the managerial level and Briefing the candidate about the responsibilities, Job description, salary and benefits of the job and prepare its critical analysis reports.
- Recommend the suitable candidates to the clients by making candidates’ short list.
- Organizing the Schedule interview for the short listed candidates as requested by the client.
- Advertising vacancies opportunities by drafting and placing adverts in a wide range of media (e.g., LinkedIn, other websites, ).
- Create and Design forms as Applicant Form, Assessment Form…
- Performing reference check mentioned in candidates applications or CVs.
- Building relationships with clients.
- Dealing with clients to identify their recruitment inquiries.
- Developing a good understanding of clients’ companies, their industry, what they do and their work culture and environment.
- Handling our client confidential data and their requirements.
-Building relationships with clients.
- Dealing with clients to identify their recruitment inquiries.
- Developing a good understanding of clients’ companies, their industry, what they do and their work culture and environment.
- Handling our client confidential data and their requirements.
• Dealing with customers and solving their cases through our call center numbers and also through the office (face to face).
• Supervising the technical team, giving them the external supply and maintenance orders.
• Following up the external orders till finalizing.
• Preparing monthly reports directed to customer service manager.
• Handling the internal memos and the In & Out correspondences.
• Sending and receiving faxes.
• Arranging meetings.
• Filing.
• Handling all the internal procedures of the customer service department.
• Responsible for sani-acrylic stock (input and output).
• Responsible for sani-acrylic invoices and its taxes.
• Reporting to customer service manager.
• Dealing with sales department, project department.
Computer Management Sciences
