R.M
Mashreqbank
Total years of experience :8 years, 4 Months
Approaching the UAE home finance market.
* Selling free and Non-free hold properties within the emirates.
* Communicating with Agents, brokers and real estate companies to source and open new
business lines.
* Cross selling existing customers and retaining the portfolio.
* Handling business cases from approach till the time the where transfer is done and case is
closed.
* Handling customer inquiries, complaints and after sales service.
* Building strong relation with my customers to improve the service and increase the pattern of
incoming business.
Monitoring business performance, effective internal communication and timely collections from
customers.
Coordinating with the Credit and Marketing Department for the quick disbursement of the loans and the
speedy resolution of the service issues.
Assisting in implementing policies related to branch operations, handling all type of assets and liability
banking products, deposits, cash management system, remittances, bills collections & clearing, loans &
credits.
Managing the overall functioning of banking processes, identifying improvement areas and
implementing adequate measures to maximize customer satisfaction level.
Providing direction and support to the team for building capability and better client servicing including
providing guidelines for over-the -counter interaction with customers.
Managing work related to depository services like opening of accounts; demat instructions, execution of
delivery instruction slip etc.
Preparing monthly/yearly returns/reports statutory & internal relating to operations, credit etc. and for
monitoring business performance, effective internal communication and timely collections form
customers.
Implementing branch level strategies for achievement of yearly budget allocated to the branch
responsible for cross-selling of third party products.
Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery &
service quality forms in addition to complaints management.
Implementing branch level strategies for achievement of yearly budget allocated to the branch.
Spearheaded sales and marketing of home finance product to the corporate clients and HNI.
Successful creation of the data base and regular follow up with the new and future clients for
future business.
Responsibility of the training and supervision of the new staff in the dept.
Resolved numbers services issues and enhanced client satisfaction by providing quality servicing
Extensive work on the bridge finance and escrow account related work.
Work closely with the credit and CAD towards the reduction of the TAT.
Look after the complete coordination of the client base in wealth management team.
Winner of Amlak’s champion league 2007 in 3 different categories.
1. Highest disbursal number of units
2. Highest disbursal volume
3. Best TAT
THE GROWTH
Instrumental in sales of loans (Personal, Auto and Small Segment Business Loans) and providing quality
service to the walk in customers and outdoor customers.
Successfully created a database of new companies and targeted them thereby generating business
through salary accounts, credit cards and personal loans.
Responsible for the training and supervision of direct sales staff in the branch.
Bestowed with the responsibility of generating referrals for term deposits, Mashreq Millionaire
Certificates, Credit Cards and Global Accounts.
Handled Mashreq Bank & Osool Finance teller position single handedly for 6 months and was promoted
to Customer Service Officer for outstanding performance.
Approaching the UAE home finance market.
Selling free and Non-free hold properties within the emirates
Communicating with Agents, brokers and real estate companies to source and open new business lines.
Cross selling existing customers and retaining the portfolio
Handling business cases from approach till the time the where transfer is done and case is closed.
Handling customer inquiries, complaints and after sales service.
Building strong relation with my customers to improve the service and increase the pattern of incoming
business.
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