Asst. Manager / Manager Operations (Banking)
Gulf Holdings
مجموع سنوات الخبرة :19 years, 1 أشهر
• Petty cash and sales cash management.
• Preparation payroll of employees and contracts workers.
• Accounts receivable and payables management.
• Bank reconciliations and Intercompany reconciliations.
• Preparation of Debit Notes and Credit Notes.
• Accounting the purchase, sales and Inventory in the system.
• Maintain payment vouchers and receipts.
• Preparation of payment schedule, fixed asset schedule, Creditors and Debtors ageing and passing journal entries.
• Maintain all sales reports and transactions and stock Inventory checks.
• Responsible for the preparation of different finance Reports for management review
• Preparing asset, liability, and capital account entries by compiling and analyzing
• Account information
• Documenting financial transactions by entering account information.
• Recommending financial actions by analyzing accounting options.
• Responsible for general ledger account analysis and reconciliations so that the
• financials are reported accurately to management and external stakeholders
• Complete monthly balance sheet reconciliations in a timely fashion to identify any
• Issue that might arise.
• Researching financial information for audit purposes and financial reporting
• Analyzing financial records and reports and make adjustments as needed
• Helping to improve processes and procedures within the Team
•Follows established procedures for authorization of certain specified transactions.
•Applies incoming deposits/payments using a variety of accounts; balances deposits, payments and receipts.
•Researches unidentified account transactions; makes adjustments.
•Assists other tellers in resolving difficult or complex problems; provides basic guidance and leadership to other tellers.
•Conducts a variety of customer service tasks which may include providing account balances, transferring funds, tracking deposits and various record changes.
•Maintains and accounts for cash drawer and daily transactions; resolves or reports discrepancies.
•help tellers to find the difference if any at the end of the day.
•Performs general teller duties like cash balancing.
•Trains new employees and make written reports of their progress.
•Examines tellers' reports of daily transactions for accuracy.
•Dealing with VIP customers, process all teller counter service transaction online with operational policies and procedures.
•Daily knowledge of foreign currencies rates changing (buying, selling and transferring).
•Address customer problems and complaints to achieve satisfactory resolutions referring issues through going extra miles to achieve career goals and meet the requirements of the business and satisfy customer expectation within the procedure.
•Accept loan payments and credit cards.
•Report the suspicious transactions to the branch manager and to the higher management.
•Responsible for computing and verifying inward clearing cheques.
•Well versed in using ICCS.
•Review teller's transactions at the End of the Day.
•Provide the branch with referrals and potential customers.
•Daily cash inventory
•Scanning documents.
•Submitting report on daily and monthly basis on number of customer applications of account opening, closing, term deposit, credit cards and updating customer's details.
Approving Loans, Auto Loans & credit cards within the bank’s policies & procedures.
Handling all Branch Operational Issues to Reach an Acceptable Audit Rating.
Handling all procedures for anti-money laundry policy & report any suspicious transaction or accounts to the compliance department after proper investigation.
Identify and sell banking products, to match the needs of customers.
Handling customs inquires, complains, requirements & keeping them fully satisfied.
Enhancing and maintaining a good staff relationship through regular communication.
Conduct meetings to obtain useful observations and ideas.
Introduce personal accounts (Current, Saving, Time deposit, Nonresident accounts).
Handling all operational matters like processing of account opening, conducting KYC, Tele Banking, Secure Key, Accounts closure CHQ books, returned CHQs …etc.).
Handling all process related to safety boxes (Lockers).
- Responsible for ensuring high quality client services attend to customer’s enquiries.
-Manage existing relationships to strength the bond via service and cross sell.
-Resolve clients' operational and service issues.
- Ensure adherence of all the bank's prescribed procedures and standard operating procedures.
-Handling & supervising all operational matters like processing of account opening conducting KYC, E-Banking, Tele Banking, Secure Key, Accounts closure…etc.
- Monitoring daily reports related to corporate service products such as: downgraded accounts Watch list, Exception reports for follow up.
-Carry out all the duties - by replaying & providing- all the related documents required by Compliance department pertaining to all transfer (inward or outward).
-Supervising, and occasionally carry out the daily routine of accounts transactions like payment, transfers, all kind of certificate, fixed deposits…etc.
-Monitoring CHQ book & returned CHQs.
-Reporting of all issues and suggestions related to the duties of departments to the concerned department at Head Office.
-Supervising all jobs carried out by the trade finance department including LCs, LGs LBD PDCs & Bills for Collection.
-Carry out the WPS salary transfer applications.
-Introducing new relationships by handling company’s accounts and Seeking Legal Department clearance & Compliance approval.
-Responding to the yearly internal audit report.
-Providing full package of corporate products such as (WPS, Cash managements…etc.), and cross selling to new & existing customers.
-Seeking Credit Department approval - if any -for any corporate service product.
-Coaching newly recruited ARMs and guiding them through their orientation period.