human resources and admin staff
Grey commercial company
Total years of experience :8 years, 10 Months
HR Responsibilities:
Renew Visas process, civil ID, Health insurance etc.
Prepare attendance sheet, Payroll, Vacation & Annual leave, Monthly report.
Prepare Fingerprint & Face ID reports.
Coordinate Annual leave for Employees.
Transfer Salaries.
Interview applicants for available jobs.
Prepare a weekly schedule for the Employees.
Calculate & Prepare Incentive, Overtime, and the commission sheet.
Preparing and processing all employee requirements, including salary certificates, experience, advances, all types of leaves, deductions, permissions, etc.
Follow up on all transactions related to various types of ministries.
Renewal of all licenses related to work affairs.
Preparing the cash money list for each employee individually, handing them over and receiving the expense, along with reviewing the invoices and comparing it with the list of expenses.
Organization of various tasks, employees and documents.
Administration Responsibilities:
Pay and follow-up of social security transactions.
Pay Monthly bills (Internet, Mobile lines & petrol) etc.
Research for quotes (car insurance, store, cameras, fingerprints) etc.
Monthly follow up with the pesticide company.
Responding to official emails and communicating with official authorities.
Preparing customer requests and delivering them to the relevant department.
Follow up with representatives to ensure customer orders are received by customers.
Handling an official Instagram account.
Receiving a client's complaint and dealing with it.
Prepare a schedule for sending special requests presented as a gift from the company and ensure the smoothness of the process.
Preparing private contracts for companies.
Responsible for overseeing all activities within the team.
Responsible for deciding how to handle tasks and developing a plan to accomplish them.
Distribute information to team members and stakeholders.
Organization of various tasks, employees and documents.
Identify goals that team members will work to achieve.
Monitor the performance of the team and submit the report of the work team.
Training members to achieve the goals and develop the skills necessary to achieve the desired results that were set for them in advance, and the training includes developing the performance of team members, providing feedback and clarifying the skills required of them and the work ethics expected of them.
Hold one-on-one meetings with team members on a weekly basis.
Ability to resolve conflict between team members and how to deal with different customer problems.
Ability to make decisions and provide appropriate solutions to various problems.
Booking, coordinating and arranging appointments and meetings and how to handle day-to-day operations.
Respond to customer inquiries with Explanation of available services.
Prepare a daily report, the difficulties encountered and the method of resolution.
The ability to market the center's services with the possibility of selling packages.
Communicate with customers on a daily basis to take their feedback for the whole team & the service provided, and listen to their suggestions, and to resolve their problems.
Dealing with daily income in all its ways, making sure of the daily income, and finding the cause of the imbalance in the event that the income is less than usual.
Preparing and organizing the work schedule of employees in line with the interest of the company.
Preparing the terms and conditions of the company, while adhering to Kuwaiti law and the possibility of consulting with the company's lawyer.
Work on planning and organizing the event and calculate the full cost and its goal with the income in return.
Dealing with all social media and working to make it successful and attract the desired segment through them.
Receptionist / Customer service & Call Center
Enter patients data/ Booking appointments for patients/Remind and confirm patient appointments by contacting them/ Open new files for new patients/ Receiving Patients/ Respond to patients inquiries/ Explanation of clinic services/Completing and following up the transactions of patients with health insurance cards/ Prepare medical reports for patients and email them/ Calculate the total service provided to the patient and receive the money/ Make a daily report for the previous day/ Call Center/ Follow up with the patients through the service provided to them/ Handle and resolve customer complaints/ Conduct a questionnaire on the service provided compared to the prices/ Ask the client about the possibility of evaluating both Doctors, Nurses and Receptionists/ Inquire from customers if there is any suggestion or comment to offer a better service.
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