Director of Sales
Millennium
مجموع سنوات الخبرة :26 years, 10 أشهر
Hotels
Accountable for developing the
Dusk Travel
Managing the activities of the reservations department,
including supervising four reservation agents.
Ensuring that all reservations personnel are fully and
accurately trained in all aspects of their jobs.
Dealing with day to day operations
Mainly handling the Middle Eastern agents & clients
wishing to book into the UK.
Communicating all promotional rates & special to
reservations agents, our external clients in the ME.
Handling VIP Groups & Royal Families booking into
inbound
Managing the activities if the reservations department,
including supervising five reservation agents & one groups
co-coordinator.
Ensuring that all reservations personnel are fully and
accurately trained in all aspects of their jobs.
Maintaining appropriate standards of employee conduct &
dress.
Managing room availability to ensure optimum occupancy
and room rates achieved.
Using effective restriction methods in periods of high
demand.
Preparing forecast, weekly & monthly statistics and basic
budgeting
Preparing and implementing annual departmental goals.
Keeping an up to date knowledge of all main competitors.
Assisting revenue manager with Yielding.
Monitoring daily selling strategy.
Help increase the Rooms Revenue by implementing
weekly up sells within the Front Office Department.
Assist with Sales Appointments & Trips to the
Dealing with day to day operations
Implementing Training & Development in the department
Assisting with Revenue & Yield Management along with
Revenue Manager
Communicating different promotions & information within
the Front Office Department.
Assist with setting up of rate codes.
Providing Exclusive service to VIP clients
Business Services also provided such as sending faxes,
typing letters, booking appointments, dinners, tours &
transfers.
Dealing with day to day banking as a cashier.
Responsible for daily customers request from the moment
the check in till they check out.
Responsible for switchboard, daily reception duties such as
check in, check out and daily banking & cashiering
procedures.
Work among a team ensuring that banking procedures are
correct according to standard and ability to cover
reservations in their absence.
conducting and preparing communication meetings
Prepare staff payroll & Time Sheets
Developed strong communications skills especially with
guest complaint handling & problem solving.
Ability to cover Night managers in their absence when
necessary.
Meeting & Greeting Clients
Assisting with faxes & Letters and answering phones.
A Levels in Arabic,English,History,Geography,Sicology & French