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Rania Osman, HR, Training and Administration Manager

Rania Osman

HR, Training and Administration Manager·Caribou Coffee UAE

United Arab Emirates

Doctorate, Business Administration

Work experience

Total years of experience: 19 years, 7 months

HR, Training and Administration Manager

November 2024 - Present

Caribou Coffee UAE

Dubai, United Arab Emirates

November 2024 - Present

HR, Training and Administration Manager leading people operations across 76 stores and head office for Caribou Coffee UAE. Responsibilities include workforce planning, talent acquisition, training programme design and delivery, performance management, HRIS administration, payroll governance, and UAE Labour Law compliance. Serving as HR Business Partner to MD and operations leadership.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Human Resources and Recruitment

Group HR and Administration Manager

July 2022 - October 2024

Swiss Arabian Perfumes Group

Dubai, United Arab Emirates

July 2022 - October 2024

Group HR and Administration Manager for Swiss Arabian Perfumes Group, one of the GCC's pioneer luxury perfume houses. Led Group HR for 800+ workforce across 5 GCC markets (UAE, KSA, Oman, Qatar, Kuwait) covering corporate, retail, and 2 manufacturing facilities. Responsibilities included talent acquisition, training and development, HRIS implementation, HR governance and policy frameworks compliant with all GCC labor laws, Group PRO operations, and HR Business Partnering to senior leadership.
Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

Human Resources Manager

May 2021 - June 2022

Golden World Group

Dubai, United Arab Emirates

May 2021 - June 2022

Human Resources Manager responsible for establishing and scaling comprehensive HR infrastructure for Golden World Group across multiple business verticals. Key achievements: designed end-to-end recruitment processes, achieved 100% compliance with UAE Labor Law, implemented structured performance appraisal system, developed competitive compensation and benefits packages, introduced employee engagement and retention programs, and oversaw HR administration including payroll, HRIS implementation, and government relations (MOHRE, GDRFA).
Company industry:
Human Resources Outsourcing
Job role:
Human Resources and Recruitment

HR & Admin Manager

February 2017 - March 2021

Cytomed Middle Eas

Dubai, United Arab Emirates

February 2017 - March 2021

- Compliance UAE labor Law
- Human Resources Planning and Management
- Manpower Planning and Talent Acquisition
- Employee Relations
- Performance Management System
- Career/ Succession Planning
- Compensation and Benefits
- Payroll Administration
- Rewards and Recognitions
- Training and Development
- Health and Safety
- Employee services & Engagement
- HRIS (WebHR)
- Administrative Functions
- Attendance/ leave management
- Creating and monitoring HR yearly budget
- Policy setting and adherence
- Disciplinary and employee grievance handling
- Organizing and Managing HR events
- Employees Data Management
Company industry:
Other Healthcare Services
Job role:
Human Resources and Recruitment

Human Resources Manager

August 2015 - October 2016

University of Jazera

Dubai, United Arab Emirates

August 2015 - October 2016

Led HR governance and compliance across academic and administrative staff at University of Jazera. Aligned talent acquisition and performance management to academic strategy, overseeing faculty and administrative workforce HR operations.
Company industry:
Higher Education
Job role:
Human Resources and Recruitment

HR Manager

November 2015 - June 2016

UNIVERSITY OF JAZEERA

United Arab Emirates

November 2015 - June 2016

Key Achievements:
- HR Policies and Procedures
- Recruitment and Selection
- Mobilization and induction of new employees.
- Managed new joiner administration (Visa, immigration,
Emirates ID, Medical)
- Payroll Administration.
- Job Descriptions and Job Specifications.
- Compensation and Benefits.
- Training and Development, TNA for Academic and
Administrative staff.
- Safety and security policies and procedures to ensure a clean,
safe, and secure environment.
-
Company industry:
Primary, Prep, & Secondary School
Job role:
Human Resources and Recruitment

Assistant HR Manager

February 2013 - January 2015

Gourmet Egypt

Cairo, Egypt

February 2013 - January 2015

Assistant HR Manager at Gourmet Egypt (Retail & FMCG), managing HR operations including recruitment, performance management, and HR compliance for the retail and FMCG operations in Egypt.
Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

Assistant HR Manager

February 2010 - October 2012

February 2010 - October 2012

- Developed and implemented HR strategies, policies and
procedures across the organization.
- Staffing process: recruits, screens, interviews, tests and selects
employees to fill vacant positions throughout organization.
- Employee timesheets and payroll sheets.
- Manage time and attendance.
- Leaves Management.
- Manage employee files and keep it up to date.
- Promoted good working environment.
- Provided information and reports on data such as staff
turnover, cost per hire, etc.
- Performance appraisals for the employees.
- Employee Relations and grievance issues.
- Perform any other duties as required by the management
Etisalat, ECS, ADSIC - UAE, Ajman
Job role:
Human Resources and Recruitment

Customer Support Representative

February 2010 - October 2012

Etisalat

Abu Dhabi, United Arab Emirates

February 2010 - October 2012

Customer Support representative at Etisalat / Abu Dhabi Government, handling telecommunications customer service and support operations for government and consumer accounts in the UAE.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Support

September 2008 - December 2009

Training Company

Egypt

September 2008 - December 2009

Managing customer’s requests, suggestions,
complaints and/or inquiries related to all governmental issues in Abu
Dhabi Emirate, High customer service standards, Strong problem solving
ability, Negotiation competency and Service solutions expert.
Life Concept
Company industry:
Primary, Prep, & Secondary School
Job role:
Customer Service and Call Center

HR Specialist

September 2008 - December 2009

Life Concept

Cairo, Egypt

September 2008 - December 2009

HR Specialist at Life Concept (Training & Development), managing HR operations and supporting training and development programs for clients in Cairo, Egypt.
Company industry:
Training & Education Center
Job role:
Human Resources and Recruitment

HR/Admin Coordinator

September 2005 - August 2008

PMEC Training Company

September 2005 - August 2008

Key achievements:
- New joiners, excellent on-boarding experience.
- All official correspondence relating to probation confirmations,
salary certificates, disciplinary issues and the miscellaneous
letters as per approved employee request in a timely manner.
- Create and maintain filling system.
- Supported and promoted new and current employee benefit
programs e.g. Health, compensation.
- Daily attendance, Vacation administration, and Absenteeism
monitoring.
- Monthly payroll sheets, overtime hours calculation and be sure
that trainers received their dues in their maturity dates.
- Advisory service to employees ensuring that they are fully
aware of their rights and entitlements.
Job role:
Human Resources and Recruitment

Admin HR Specialist

September 2005 - August 2008

PMEC Training

Cairo, Egypt

September 2005 - August 2008

HR Assistant and Admin at PMEC (Training & Consulting), managing HR administrative tasks, supporting recruitment, and handling HR operations for training and consulting firm in Cairo, Egypt.
Company industry:
Training & Education Center
Job role:
Human Resources and Recruitment

Education

Arab Academy for Science, Technology and Maritime Transport

September 2028

September 2028

Doctorate, Business Administration

United Arab Emirates

Cairo University

September 2014

September 2014

Master's degree, HR

Egypt

GPA (rating): Very good

GPA (rating): Very good

A great knowledge and experience from 2 years of studying the MBA program- English section at Cairo University.

Cairo University

September 2008

September 2008

Higher diploma, Business Management

Egypt

GPA (rating): Good

GPA (rating): Good

An amazing experience during 2 years of studying higher diploma and to benefit my department and company

Tanta University

May 2004

May 2004

Bachelor's degree, Commerce

Egypt

GPA (rating): Good

GPA (rating): Good

4 years of studying Commerce

Skills

Employee Relations
Expert
Employee Relations
Expert
Professional Relations
Expert
Professional Relations
Expert
Training
Expert
Training
Expert
EMPLOYEE RELATIONS
Expert
EMPLOYEE RELATIONS
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PAYROLL PROCESSING
Expert
PAYROLL PROCESSING
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
BENEFITS ADMINISTRATION
Expert
BENEFITS ADMINISTRATION
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
SAFETY
Expert
SAFETY
Expert
ACADEMIC
Expert
ACADEMIC
Expert
BUDGETING
Expert
BUDGETING
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert
Workforce Planning
Expert
Workforce Planning
Expert
Performance Management
Expert
Performance Management
Expert
Compensation and Benefits
Expert
Compensation and Benefits
Expert
HR Strategy
Expert
HR Strategy
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
CHRC Certified Human Resources Consultant
ACI - American Certification Institute
CHRP Certified Human Resources Professional
ACI - American Certification Institute
Certified Human Resources Manager (CHRM)
HRCI - HR Certification Institute

Hobbies

  • Reading and Professional Development