Customer Service Officer
البنك السعودى السودانى
Total years of experience :7 years, 2 Months
- Set up and maintain customer's accounts.
- Deal with calls, emails and face to face enquiries.
- Promote and sell financial products and services to customers.
- Use it system to update account details.
- Handle customer's financial transactions including cashing cheques, completing money transfers and opening and closing account's.
- Ensures the amount of money in the register matches the balance at the start of the day and the balance of deposits and withdrawals made during the day.
Assisting customers with inquiries: Responding to customer queries regarding account balances, transactions, banking products, and services.Processing transactions: Conducting various banking transactions such as deposits, withdrawals, and fund transfers accurately and efficiently.Providing information: Offering guidance and information on bank products, services, fees, and policies to customers.Resolving issues: Addressing customer complaints, concerns, and disputes effectively to ensure prompt resolution and customer satisfaction.Handling account maintenance: Assisting customers with account openings, closures, updates, and changes to account details.Promoting products and services: Identifying opportunities to cross-sell or upsell bank products and services to customers based on their needs and preferences.Adhering to regulations: Ensuring compliance with banking regulations, policies, and procedures while handling customer transactions and inquiries.Maintaining records: Documenting customer interactions, transactions, and resolutions accurately in the bank's systems for future reference and auditing purposes