رنيم موسى

• Administered CRM and core systems, using Jira to manage technical issues and
system enhancements.
• Led UAT and system validation to ensure stability and functionality for all software
deployments.
• Utilized SQL/BI tools to monitor system performance and report on automated
control health.
• Managed IT General Controls (ITGCs) and access rights to maintain SOX 404
compliance.
• Remediated technical deficiencies by patching vulnerabilities and optimizing
system configurations.
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Acted as Technical Liaison for IT audits, providing walkthroughs of system
architecture and controls.
• Standardized IT SOPs and documentation to streamline end-user support and
system training.

• Supported end-to-end e-commerce order execution by coordinating between
customers and operations teams to ensure accurate fulfillment and service
continuity.

• Deployed and administered Azure Security Services, enforcing robust identity
management and security governance via Azure AD (Entra ID).

• Served as the key technical support point for SaaS systems, ensuring 99.9% system
availability and access continuity for users.
• Managed Identity & Access Management (IAM), including user onboarding/
offboarding, permissions, and least-privilege enforcement.
• Resolved daily L1/L2 technical incidents through troubleshooting, hardware
monitoring, and software configuration.
• Implemented IT security controls and system standards to reduce access-related
risks across the campus network.