Multi Unit Manager
Roti Mum Cafe
Total years of experience :18 years, 10 Months
•Scheduled and directed staff in daily work assignment to maximize productivity.
•Efficiently resolved problems or concerns to the satisfaction of all involved parties.
•Continually monitored restaurant and took appropriate action to ensure food quality
And service standard consistently met.
•Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
•Developed and maintained the exceptional customer service standard.
•Optimized the profit by controlling food, beverage and labor cost on daily basis.
•Consistently maintained high level of cleanliness, organization, storage and sanitation of food and beverage product to ensure quality.
•Performed café walk-through to gauge timeliness and excellent service quality.
•Communicated well and used strong interpersonal skill to establish positive relationship with guests and employees.
•Counseled and disciplined staff when necessary.
•Driving operational, visual and customer service standards in stores.
•Monitoring and reviewing stores performance on regular, daily, weekly and monthly basis.
•Implementing stores compliance and healthy and safety procedure.
•Maximizing sales through effective merchandise and marketing.
•Recognizing and rewarding good staff performance.
•Developing business links within the local community.
•Recruiting the right people with the right behaviors in the right jobs and ensuring they are given access to the right training.
•Actively monitoring competitor activity.
•Managing the stores profit and loss account within the budget.
•Leading, driving energizing and motivating teams to do better.
•Proposing and implementing promotions and special offers.
•Mentoring the new employees.
•Controlling and maintaining the budget and expenditure.
•Implementing and managing the shop security and anti theft policies.
•Ensuring the store operates efficiently and effectively in all operational
Areas such as stock control, admin and presentation.
•Getting feedback and capturing data from the customers.
•Monitoring product availability levels throughout the day and replenish the stocks to ensure 100% availability.
•Assigned work tasks and coordinated activities of dining room personnel to ensure prompt and courteous service.
•Inspect dining room service station for neatness and cleanliness and requisitioned dining room supplies.
•Scheduled reservation monitored waiting list and ensured the need of the guest are met while they are waiting.
•Warmly greeted guest, escorted them to the tables and provided menus and information on daily special.
•Accurately identified special ingredient and cooking method employed and advice on section.
•Itemized and totaled customer orders at checkout counter and accepted payment.
•Provided hotel guests with a pleasant dining experience.
•Set up event function area for food and beverage services as designated.
•Worked directly with kitchen staff to ensure food and beverage were plated and ready for delivery to appropriate area.
•Attended dining room guests to take and fill orders in timely.