Ranjana M R

• Resolving disputed tickets thought chargeback via fresh desk
(Application)
• Customer complaint resolution
• Drafting and mailing escalated case to client
• Answering phones and responding to client request and inquiries.

• Drafting and mailing customer correspondence.
• Managing and updating company databases.
• Work with Managers to analyze job orders.
• Keeping track of inventory and ordering supplies.
• Generate invoices for the inward and outward materials.
• Work with the production team to ensure cost-effective, high quality and
timely delivery of products.
• Ensure that the final product meets customer specifications.
• Maintaining financial, employee, and client records.
• Oversight of day-to-day operations.

• Administer and reconcile all processes and manage invoices.
• Manage all account receivables and maintain records of all accounts and
prepare reports.
• Analyze all process charges and billing system and develop cost studies
for the same.
• Participate in various meetings and prepare agenda for work.
• Communicate with technical team and maintain track record and record
and reconcile the material.

• Cold calling and out bond sales representative.
• Generating new leads
• Pitching the clients/customers to avail the loan service by briefing the
options that company facilitates.
• Coordinating with the field executives team for the personal meeting
with the customer.
• Processing the documents for the next level in order have the closure.