Restaurant Manager
Cafe Foodcart
مجموع سنوات الخبرة :8 years, 4 أشهر
• Carefully interviewed, trained and supervised staff.
• Carefully developed a lucrative annual marketing plan and strict budget to maximize profit.
• Correctly calculated inventories and ordered appropriate supplies.
• Led and directed team members on effective methods, operations and procedures.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
• Interviewed and hired staff for outlet operations.
• Developed marketing strategies to improve sales and profitability.
• Scheduled orientations and job training to staff.
• Obtained customer feedbacks and recommended necessary outlet operational changes.
• Plan and assign daily workloads to staff.
• Coordinated daily front and back of the house operations.
• Organized and supervised shifts.
• Responded efficiently and accurately to customer complaints.
• Regularly reviewed product and quality and researched new vendors.
• Appraised staff performance and provide feedback to improve productivity.
• Shared knowledge of menu items, enable customers to make personal decisions based on taste and interest.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait time.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Resolved customer complaints.