رؤوف يوسفي

- Communication with the F&B Director regarding daily operation report, restaurant issues and weekly schedule.
- Follow up daily target in contrast with daily sales plan, organizing marketing event.
- Assisted senior kitchen staff in preparing high-volume customer orders to exact.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Improved hygiene standards by consistently demonstrating best practices and reporting non-compliance to senior staff.
- CLOUD KITCHEN EXPERIENCE
Long Experience with Talabat/Zomato/Deliveroo /Careem/Eat Easy/Munch ON/Chat food/Go Food

- encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Follow up any update regarding to food and beverage recipes.
- Responsible for collecting payment (cash, credit) to the accounting department.
- Served as a friendly, hardworking, and punctual employee.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.

- Absolute guest satisfaction and exceed guest expectation.
- Adhere to company standards and service level to increase sales and minimize costs including food beverage, supply and labor cost.
- Ensure positive guest service in all areas responding to complaints.
- Ensure that proper security procedures are in place to protect employees, guest and company assets.
- Follow up opening duties, closing duties according to the restaurant policy.
- Maintained safe working and guest environments reducing injury and incident risks.