Sr. Customer Service Representative
Redsuns Technologies, Inc.
Total years of experience :13 years, 9 Months
•Client assistance and coordination through phone or field service
•Initiate calls for system advisory and assists remote troubleshooting
•Follow up open tickets to guarantee customer satisfaction
•Follow up payments and collection schedules
•Send client incident reports as requested
•Desktop Support for software updates and installation
•Generate MIS reports from database
•Network deployment and firewall management. Storage Backup of Database and Files
•Troubleshoot and isolate issues over the phone.
•Deploy customer service field correspondence.
•Client and desktop help support.
•Maintenance and development of company web site.
•Makes sure the clients connections are always up.
•Field services for client issues.
•Restrains office equipment from malfunctioning.