Business Analyst & Project Manager (RPA/AI
Majid Al Futtaim Global Solutions LLC
مجموع سنوات الخبرة :23 years, 2 أشهر
• Works closely with continuous improvement team in discovering potential use cases across different operating companies and business units within MAF.
• Analyze business requirements, AS-IS process review, identify automation opportunities, and conduct financial assessment (ROI).
• Creating the - PDD (Process Description Document) and SDD (Solution Design Document) in detail.
• Assist the team by providing insights from the documentations.
• Project governance ensuring complete alignment with business requirements, delivery timelines, resource allocation and risk mitigation.
• Responsible in providing periodic updates to stakeholders and addressing possible roadblocks.
• Leads a team focused on digital transformation of Credit Card operation processes through RPA and manage over 300 robots active on backend/frontend operations, dispute, marketing, IT compliance, credit and risk.
• Facilitates project selection process and sizing based on existing matrices
• Coordinates with project enablers to adhere with timelines and deliverable specifications.
• Periodic review with stakeholders, training and process hand-over
• Robot development, UAT, production deployment and performance review and break fix solutions
• Roboserver deployment and console administration