Customer Care Associate
First source –Dialog Solutions (PVT) Ltd
Total years of experience :3 years, 6 Months
* Entering customer data and other relevant information into call
center database or other data repository as required
* Escalation of customer issues via complaint management
system to relevant Divisions for timely resolution
* Maintain records of telephonic interaction details and accounts
Completing daily call report
* Responsible for providing First Call Resolution & adhere to
customer service best practices