office manager -logistic and event coordinator
Entourage marketing and events
Total des années d'expérience :6 years, 7 Mois
Answer and direct phone calls
Organize and schedule appointments for directors if
required
Write and distribute email, correspondence memos,
letters, faxes and forms
Maintain a filing system
Update and maintain office policies and procedures
(visitor & employee guidelines)
Order office supplies and keep inventory management
Maintain contact lists for directors
Book travel arrangements for directors
Submit and reconcile expense reports for directors
Provide general support to visitors
Act as the point of contact for internal and external
clients
Liaise with executive and senior administrative
assistants to handle requests and queries from senior
managers
Supervise cleaners
Catering arrangements if required for meetings SKILL
& Requirements
Knowledge of office management systems and
procedures
Working knowledge of office equipment, like printers
and fax machines
Proficiency in MS Office (MS Excel and MS PowerPoint,
in particular)
Excellent time management skills and the ability to
prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-
task
1 Organizing meeting, arranging appointments, Dealing with correspondence, compliance and queries.
2 Preparing letters, presentations and reports.
3 Implementing and maintaining procedures / office administrative systems
4 Delegating tasks to junior employees.
5 Organizing induction programs for new employees.
6 Keeping personal records.
2- Logistic Officer at Arab Gulf Oilfield Company from Mar 2012 - still presented
Logistic officer responsibilities
- Prepare logistics and support plans,
- Coordinate and provide logistics support to ongoing air, land, river or rail operations.
- Ensure timely, accountable and cost-effective delivery of required cargo
- Coordinate logistics activities with procurement, finance, and other substantive units.
- Prepare reports on personnel and material movements and other operational logistics issues.
- Prepare logistics preparedness reviews.
SKILLS & LANGUAGES
Computer skills: Basic concepts of Information Technology, Word Processing, Spread Sheets, Database, Presentation, Information & communication.
Other Capabilities: Punctual, dependent and sociable person.
Ability to work under pressure within a team work spirit.
Excellent communication, presentation skills.
1- Worked as customer service officer at National Bank of Abu Dhabi Jul 2011 - Jan 2012
Customer service responsibilities
- Deliver personalized service over the telephone to customers on various banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers' needs and provide appropriate solution and attention.
- Identify cross-sell opportunities during customer interaction.
- Consistently deliver quality service to our customers to achieve total customer satisfaction.
- Solicit customers' feedback and identify problem trends for improvement actions.
- Assisting customers with their enquiries escalate/ re-direct problems when appropriate
Deliver personalized service over the telephone to customers on various banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solution and attention.
- Identify cross-sell opportunities during customer interaction.
- Consistently deliver quality service to our customers to achieve total customer satisfaction.
- Solicit customers’ feedback and identify problem trends for improvement actions.
- Assisting customers with their enquiries escalate/ re-direct problems when appropriate
University of Jordan Bachelor Degree in Economic GPA: 3.4 (VERY GOOD)
High School Scientific section GPA: 81 (Very Good) 2007-2010
2005-2007 Sweifieh Secondary School