Rasha Al Haj, Software Quality

Rasha Al Haj

Software Quality

Lamsa

Location
Jordan
Education
Bachelor's degree, Computer Software Engineering
Experience
8 years, 9 Months

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Work Experience

Total years of experience :8 years, 9 Months

Software Quality at Lamsa
  • Jordan - Amman
  • My current job since February 2018

Lamsa

Customer Support at Zain - Jordan
  • Jordan - Amman
  • May 2016 to January 2018
Customer Care Specialist at Yahoo
  • Jordan - Amman
  • February 2014 to October 2014

● Provide support for Yahoo Customers through email, phone & chat in
● English & Arabic, for multiple products and markets.
● Work with engineers & product support team to ensure resolution of the
● issue.
● Create and maintain help content in English and Arabic.
● Support and interact with outsourced vendor organizations.
● Capable of handling sensitive and/or offensive material.

Education

Bachelor's degree, Computer Software Engineering
  • at Al Jami'at Al-Hashimiyyah
  • January 2009

Specialties & Skills

CONTENT MANAGEMENT
CUSTOMER RELATIONS
DEBUGGING
FUNCTIONAL
LEADERSHIP
MEETING FACILITATION

Languages

Arabic
Expert
English
Expert