Administrator
Simple touch software
Total des années d'expérience :9 years, 1 Mois
o Ensure achieving Customer satisfaction while handle the outdoor tasks as follow:
1. Follow up outdoor tasks attendance and performance.
2. Follow up Clients requests and complaints.
Call center performance:
The production line operation in accordance with plant policies and
Procedures
Provide feedback for agent’s performance and training recommendations.
Conduct employee performance reviews.
Responsible for shift schedule to include: work station assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations in coordination with work force department.
Coordinate with Human Resources for appropriate staffing levels.
Schedule and conduct shift meetings.
Responsible to meet shift production goals.
Responsible for quality control. Make adjustments as necessary during shift to produce product within specifications. Reject product outside of specifications.
Communicate with other Shift Supervisors and Plant Manager.
Ensure a clean and safe work area.
Assist in production as necessary.
Other duties as assigned.
Conduct one-on -one performance evaluations.
Gather and analyze daily, monthly and yearly performance data.
Motivation, leadership for the teams and developing future leaders.
Conducting monthly managerial meeting discussing the overall performance and delivering the required feedback.
Daily real time monitoring for: calls flow, service level, floor manpower.
The production line operation in accordance with plant policies and
Procedures
Provide feedback for agent’s performance and training recommendations.
Conduct employee performance reviews.
Responsible for shift schedule to include: work station assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations in coordination with work force department.
Coordinate with Human Resources for appropriate staffing levels.
Schedule and conduct shift meetings.
Responsible to meet shift production goals.
Responsible for quality control. Make adjustments as necessary during shift to produce product within specifications. Reject product outside of specifications.
Communicate with other Shift Supervisors and Plant Manager.
Ensure a clean and safe work area.
Assist in production as necessary.
Other duties as assigned.
Conduct one-on -one performance evaluations.
Gather and analyze daily, monthly and yearly performance data.
Motivation, leadership for the teams and developing future leaders.
Conducting monthly managerial meeting discussing the overall performance and delivering the required feedback.
Daily real time monitoring for: calls flow, service level, floor manpower.
Manage a team of call center agents.
Be available to affect the entirety of the team's operations.
Perform at least one monitoring evaluation with each agent in my team.
Keep track of attendance, daily statistics, paid time off, sick time, etc.
Coaching with constructive feedback.
Develop the team (agent's skills and performance).
Provide guidance in relation to call center standards policies and procedures.
Ensure customer follow through is completed daily, report on service statistics, monitor and manage call volume and maintain monthly staffing schedules.
Recording their suggestions.
Resolving customer problem according to the company policies and procedures.
Planning our targets and mandating our team to comply our goals.
Supporting the training team by conducting product knowledge training for the new trainees.
Answer phones and respond to customer requests. .
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer delayed activation issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Recommend process improvements.
Other duties as assigned.
Solving customer's problems
Agent training, performance.
Handling hard calls.
Delegated team leader
Assigned for tasks from the client operations manager; observing the Agents
Solve all kind of problems facing the agents or the