Rasha Moneim, customer relation officer (CRO)

Rasha Moneim

customer relation officer (CRO)

Arab Bank

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, Managment
Expérience
14 years, 10 Mois

Partager Mon CV

Empêcher usager


Expériences professionnelles

Total des années d'expérience :14 years, 10 Mois

customer relation officer (CRO) à Arab Bank
  • Egypte - Le Caire
  • Je travaille ici depuis novembre 2010

• Sell existing and new customers banking services and products.
• Handle transactions and answer customer questions.
• Deal directly with customers handle and resolve their complaint either by telephone, electronically or face to face
• Follow up on customer interactions
Manage administration

callcenter à Citibank
  • Egypte - Le Caire
  • octobre 2009 à mai 2010

helping customers and selling credit cards product through phone

Executive Marketing à Ingot Brokers
  • Egypte - Le Caire
  • octobre 2008 à mai 2009

• Provide clients with smooth line of service to assist them dealing.
• Follow up with clients and referrals provided by the company.
• Negotiate transactions closings.

Éducation

Baccalauréat, Managment
  • à Misr International Universty (MIU)
  • juin 2009

GPA: 2.6 (Good) , minor:mass communication

Specialties & Skills

Windows Movie Maker
Media Advertising
 Excellent knowledge of the Internet,Movie maker,excel.powerpoint and microsoft word

Langues

Anglais
Expert

Formation et Diplômes

banking (Formation)
Institut de formation:
Money Laundry
Date de la formation:
February 2012
cross selling realtionship (Formation)
Institut de formation:
COURSE
Date de la formation:
June 2012