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Rasha Rabah, Sales and Customer Service Manager

Rasha Rabah

Sales and Customer Service Manager·Feel Great

Lebanon

Bachelor's degree, Marketing

Work experience

Total years of experience: 16 years, 5 months

Sales and Customer Service Manager

June 2025 - Present

Feel Great

Manama, Bahrain Remote

June 2025 - Present

Lead customer service and sales operations, manage customer relationships, train staff, and
improve sales performance.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

Customer Service Supervisor

June 2025 - Present

Elite Sense

Larnaca, Cyprus Remote

June 2025 - Present

Led customer service teams and service quality improvements.

Company industry:
Human Resources Outsourcing
Job role:
Customer Service and Call Center

Reception Manager

May 2016 - August 2025

Pine Land Hotel

Baabda, Lebanon

May 2016 - August 2025

Supervised reception activities and customer communications.

Company industry:
Hospitality & Accomodation
Job role:
Management

Customer Service Representative

June 2025 - June 2025

Elite Sense

Larnaca, Cyprus Remote

June 2025 - June 2025

Handled customer inquiries and maintained high customer satisfaction.

Company industry:
Human Resources Outsourcing
Job role:
Customer Service and Call Center

Sales and Customer Service Manager

May 2020 - January 2025

Sun and Snow Resort

Baabda, Lebanon

May 2020 - January 2025

Managed sales operations and guest relations.

Company industry:
Hospitality & Accomodation
Job role:
Sales

sales manager

January 2023 - January 2023

sun and snow village

Baabda, Lebanon

January 2023 - January 2023

Company industry:
Hospitality & Accomodation

Reception Manager

January 2018 - September 2020

Al Safat Suites

Lebanon

January 2018 - September 2020

Managed front desk operations and guest relations.

Company industry:
Hospitality & Accomodation
Job role:
Management

Data Entry Officer

April 2017 - July 2017

MTC Touch

Beirut, Lebanon

April 2017 - July 2017

Maintained accurate records and databases.

Company industry:
Telecommunications
Job role:
Administration

Assistant CEO & Marketing Manager

March 2015 - October 2016

Freenex

Lebanon

March 2015 - October 2016

Supported executive leadership and marketing initiatives.

Company industry:
Manufacturing

Floor Manager

January 2010 - December 2015

China Home Restaurant

Baabda, Lebanon

January 2010 - December 2015

Supervised restaurant operations and staff.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

mtn institute

January 2023

January 2023

Bachelor's degree, Marketing

Lebanon

Mount Technical Institute

January 2012

January 2012

High school or equivalent, Marketing

Lebanon

Skills

BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate

Languages

Arabic

Beginner

English

Expert