رشا سعيد

• Manage software guides and release notes
• Use MadCap Flare and ClickHelp to create the Online Help for system modules
• Communicate with QA, Developers and the Project Manager to get the information needed for documentation
• Document APIs in a clear way to make sure that they are up to date with every software release

• Communicate with external teams, receive feedback on documents, update them accordingly until they are approved
• Manage product and software guides, and technical datasheets
• Review team members' work and assist in their training
• Create translation databases for product and software guides using SDL Trados
• Manage Safety and Security Solutions Products catalog
• Prepare packages of approved documents for release, upload them to websites and prepare email notifications
• Translate documents to Arabic

• Review and edit documents produced by other departments and co-workers
• Produce user guides, installation guides, and technical documents for the Company products in English
• Proofread labels, field names, error and information messages on the GUI before release, and report any errors and inconsistencies to the involved teams
• Work with developers and quality assurance engineers to rephrase and format release notes documents and make sure that they are written in a clear way
• Work with product managers on updating system features and product documentation whenever a new version is released
• Participate in meetings attended by product managers, business analysts, development team, quality assurance team and other teams involved in the SDLC to discuss new system updates, fixes and features in order to gain a better understanding of their impact on the documentation earlier in the development process
• Apply standard templates/styles on produced documents/guides

• Produce user guides for desktop and web applications, both in Arabic and English
• Translate documents, brochures, PowerPoint presentations, from English to Arabic and vice versa
• Proofread guides to track incorrect statements, alert messages, instructions, and spelling mistakes available, and suggest corrections
• Apply standard templates/styles on produced documents/guides
• Help the Business Development department in preparing compliance sheets and user requirements documents
• Review and edit technical documents of co-workers, track mistakes and suggest enhancements
• Training Coordination: for 3 months:
o Coordinate internal training courses
o Contact training centers for offers, analyze and negotiate offers, then close them
o Send invitations and follow up with trainers, centers, and attendees
o Prepare the training room and supplies
o Prepare and print documents related to training: evaluation forms, material, lists of nominees and attendees, etc.

• Supervise work during the absence of the Executive Director
• Supervise and manage training courses held for clients
• Assist the Manager in all technical affairs
• Supervise the work of administrative managers and other staff of our offices in Baghdad, Erbil and the Regional Office
• Communicate with various offices, businesses, organizations, and other groups
• Prepare and review technical offers submitted to clients including the World Bank, UNDP and others
• Assist in Intellectual Property related matters whenever needed
• Find solutions to any issues reported from the managers of the sub-offices to the Regional Office in Amman in close coordination with colleagues, as well as report these issues to the Executive Director
• Manage and update TAG University - Erbil website
• Organize activities of Erbil and Baghdad Offices to ensure harmony of work between all offices
• Follow up the workflow of our offices in Iraq and the Regional Office in Amman
• Manage office work including correspondence in English and Arabic, filing, typing, and computer works
• Prepare monthly reports