Application Owner - Operational Risk IT
Investec
Total des années d'expérience :20 years, 4 Mois
Responsible for managing the implementation and maintenance of information technology specific to the needs of CSIT Group Risk, in order to identify and meet the present and future technological needs of the business; manage information technology improvement projects; creation, implementation and monitoring of an applications strategy in line with the business strategy.
Duties and responsibilities:
Application portfolio accountabilities
- Process Governance
- Develop, implement and monitor a strategy for the domain in relation to the business strategy
- Application stability
- Stakeholder relationship management
Vendor management
- Engagement management
- Creating and management of SLA
- Management of Cost associated with SLA
People and resource management
- Ensure area is appropriately staffed
- Identify teams training needs
- individual development
Budget and financial management
- Creation of and management of a budget to ensure that all costs and activities remain within budget
Application management
- Resource allocation
- Project prioritisation
- Managing third line support
- Driving quality
- Ensure quality of documentation
- Taking ownership of the FICO Blaze Advisor Rules application and the Software AG - webMethods application within the BPM Domain.
- Be the expert knowledge owner of the applications.
- Ensuring that technical architecture, application, database, configuration, integration and standards for relevant applications are documented, adhered to and improved.
- Deliver appropriate value in terms of the constraints of technical aspects around quality, standards, performance, time and cost.
- Review and provide input to all business requirements and business functional specifications where necessary.
- Review and sign-off or prepare all system and technical requirement specifications.
- Review and provide input to all quality gates in the delivery process.
- Liaise and communicate the system requirements to the necessary audiences e.g. testers, developers, business analysts and project managers.
- Review test plans, scripts and test results to ensure that the system delivered conforms to quality standards and system.
-Taking ownership of the IT applications managed within the Selby Servicing-IT area.
- EMC - Documentum
- EMC - Captiva - InputAccel
- EMC - Captiva - Dispatcher
- SoftPro - Signdoc
- SoftPro - SignPlus
- Define and document the functional boundary of the system.
- Define and analyse the required interactions between the system and its environment in terms of interface constraints.
- Define and analyse each function that the system is required to perform.
- Analyse the integrity of the system requirements.
- Perform a risk assessment on each requirement.
- Manage traceability between the system requirements and derived artefacts.
- Ensure that business needs/requirements are satisfied by the system requirements.
- Manage changes to system requirements.
- Document, and maintain the set of system requirements together with the associated rationale, decisions and assumptions.
- Liaise and communicate the system requirements to the necessary audiences e.g. testers, developers, business analysts.
- Review test plans, scripts and test results to ensure that the system delivered conforms to quality standards and system.
- Taking ownership of the CRM application in the specialization in terms of :
- Be the expert knowledge owner of the application.
- Assisting with managing the day-to-day operations of the relevant application.
- Managing all aspects of the CRM application (SA and UK) integrity across all PBIT environments in collaboration with other key members of the PBIT team.
- Ensuring that technical architecture, application, database, configuration, integration and standards for relevant applications are documented adhered to and improved.
- Deliver appropriate value in terms of the constraints of technical aspects around quality, standards, performance, time and cost.
- Review and provide input to all business requirements and business functional specifications where necessary.
- Review and sign-off all system and technical requirement specifications.
- Review and provide input to all quality gates in the delivery process.
- Provide input establishing, maintaining and enhancing application reliability in conjunction with application operation consultants, PBIT OPS and external vendors.
- Assist application operations and integration support consultants with problem resolution through root cause analysis and proposing alternatives to find the best solution.
- Participate in PB disaster recovery tests ensuring quality of relevant applications.
- Manage stakeholder expectation and prioritise effectively.
- Responsible for the SDLC and business processes of Private Bank CRM (Customer Relationship Management) system and the communication middleware dealing with the Treasury, Wealth Management, Finance, Card and E-Commerce Systems.
- Project Management and co-ordinate the implementation of software releases.
- Managing relations with management, the development team in India and business stakeholders in the United Kingdom (U.K.) and South Africa (S.A.).
- Analyse, author and review Functional, System and Design Impact Specifications.
- Data Mining and Business Intelligence (B.I.) reporting through Oracle.
- Transfer skills and knowledge to new staff members.
- Second line support for operational issues.
- Testing according to the methodologies in use as well as the compilation of test scripts, test cases and progress reports.
- Ensures that the business processes and documentation (training manuals, help files, operator guides, service level agreements, etc.) are in place.
- Managing of system implementations with regards to enhancements and all projects.
- Build and keep up to date detailed knowledge of the data i.e. where it is stored, when it is stored, how to access it.
- Fully understand the requirements before producing any report, analysis or deriving intelligence.
- Quickly gain a basic understanding of database structures
- Build and keep up to date detailed knowledge of Consumer Bank system capability.
- Manage SLA with external and internal systems vendors.
- Ensure good understanding of the Standard Charter business strategy and how it will impact on Consumer Bank systems/processes. Any person or team that requires reports, analysis and intelligence is your customer - provide and awesome service in manor, speed and accuracy.
- Write efficient, well structured database queries to retrieve/derive the information required.
- Extract analysis and intelligence i.e. database queries may not be sufficient.
- Set-up new reports that run as per scheduled
- Analyse new requirements from users, document and ensure that external and internal vendors deliver required product.
- Ensure users are trained on systems, have the correct access required.
- Provide feedback on progress of new requirements, bug fixes and general behaviors of Consumer Bank systems.
- Communicate efficiently to all vendors with regards to documentation of requirements and specification.
Product Analysis
- Participate in development/enhancement projects for Stanlib IT.
- Manage all aspects of small projects.
- Design and document business specifications in line with client needs while taking into account system constraints, costs & business benefits.
- Testing according to the methodologies in use as well as the compilation of test scripts, test cases and progress reports.
- Ensures that the business processes and documentation (training manuals, help files, operator guides, service level agreements, etc.) Are in place.
- Managing of system implementations with regards to enhancements and all projects
Product Support
- Provide ongoing support and assistance to project stakeholders to ensure that client needs are satisfied as quickly and as efficiently as possible.
- Ensuring adherence to the SLA’s held with clients by analyzing, managing and providing continuous feedback to incidents and inquiries raised by client support areas.
- Analysis and management of work requests/incidents that are raised to it with focus being placed on the quality of information provided, end to end testing of the work and feedback
- Developing business relationships and skills required for successful management of business projects
Responsibilities
- Product Owner Of DARA (Bank Reconciliation System)
- Unit Recon
- Bank Recon CI (Collective Investments )
- Bank Recon LISP (Linked Investment Service Products)
- Support for Stanlib’s Workflow system as well assisting with enhancements and implementation
Product Analysis
- Participate in development/enhancement projects for business online.
- Manage all aspects of small projects.
- Design and document business specifications in line with client needs while taking into account system constraints, costs & business benefits.
- Testing according to the methodologies in use as well as the compilation of test scripts, test cases and progress reports.
- Ensures that the business processes and documentation (training manuals, help files, operator guides, service level agreements, etc.) Are in place.
- Research and report on industry and business developments within South Africa and globally.
- Research and report on competitor activity.
Product Support
- Provide ongoing support and assistance to project stakeholders to ensure that client needs are satisfied as quickly and as efficiently as possible.
- Ensuring adherence to the SLA’s held with clients by analyzing, managing and providing continuous feedback to incidents and inquiries raised by client support areas.
- Analysis and management of work requests/incidents that are raised to it with focus being placed on the quality of information provided, end to end testing of the work and feedback
- Developing business relationships and skills required for successful management of business projects
Responsibilities
- Product owner of the Cash Management Sweeping system and TMAM (Treasury Management Accounting Module)
- Support for Cash Management and Sweeping
- Market research initiatives
- Gathering information for business cases
- Assist with communication between internal and external clients
- Monitoring of competitor activities
- Assist with advertising
- Controlling of activities arranged by management relating to marketing and special events
- Providing administrative support
- To assist members of the payroll department in the conversion to a new online payroll software system (ARMS)
- Data capturing
- Data analysis
- Pay slip analysis
- Payroll recons
- Setting up companies on the new system
- Testing
Areas covered by the course: - Business Analysis - Functional requirement documentation - Information gathering - Jad - Database modelling
H B.Com (Business Informatics) University Honours (UNISA) Majors: - Advanced Strategic Marketing Issues - Information System Development - Software Engineering - Software Project Management; Database Design - Advance Accounting Information Management - Network Management; Information Securit
B.Com (Informatics) University Degree (Rand Afrikaans University) Majors: - Informatics - Accounting - Business Management - Marketing Management
Senior Certificate Secondary/High School Grade 12/Matric (Lenasia Secondary School) Subjects: - Maths - Science - Accounting - Geography - English - Afrikaans