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رشاد ممّدوف, Client Relationship Manager

رشاد ممّدوف

Client Relationship Manager·XM

الإمارات العربية المتحدة

بكالوريوس, Accounting

الخبرة العملية

مجموع سنوات الخبرة: 7 سنوات, 8 أشهر

Client Relationship Manager

مارس 2026 - حتى الآن

XM

دبي، الإمارات العربية المتحدة

مارس 2026 - حتى الآن

• Manage and strengthen relationships with a portfolio of international clients, ensuring high levels of customer satisfaction and long-term engagement.

• Act as the primary point of contact, providing timely support and tailored solutions based on client needs.

• Analyze customer activity and behavioral data to identify growth opportunities and improve client retention.

• Collaborate with cross-functional teams to deliver a seamless client experience and resolve operational issues efficiently.

• Maintain accurate CRM records, monitor performance metrics, and contribute to continuous process improvements.

مجال الشركة:
الخدمات المالية
الدور الوظيفي:
المبيعات

SALES TEAM LEADER

يناير 2025 - يناير 2026

DG MOTORS (Dragon Motors)

Baku، أذربيجان

يناير 2025 - يناير 2026

TurboChina Division & China Market Coordination
• Promoted from Sales Executive to Team Leader within one year for outstanding performance.
• Achieved 143+ personal vehicle sales and contributed to 232+ stock vehicle sales by the team.
• Secured 78 custom vehicle orders imported from China, coordinating all documentation and
customer requirements.
• Managed end-to-end order execution, working with China partners and international logistics to
ensure timely delivery.
• Supported team in executing 286 confirmed orders, providing guidance, training, performance
monitoring.
• Developed tailored solutions for corporate and fleet clients, including EV hybrid vehicles.
• Maintained CRM, generated sales reports, and monitored pipeline forecasts to optimize rates.
• Leveraged market insights and customer analytics to identify new sales opportunities improve
profitability.

مجال الشركة:
وكلاء السيارات

SENIOR SALES EXECUTIVE

يناير 2024 - يناير 2025

DG MOTORS (Dragon Motors)

Baku، أذربيجان

يناير 2024 - يناير 2025

• Managed key individual and corporate clients for stock and custom vehicle sales.
• Specialized in electric, plug-in hybrid, and hybrid vehicles, providing personalized consultations.
• Consistently exceeded monthly sales targets through structured lead follow-up, negotiation, and
closing strategies.
• Conducted vehicle presentations, pricing discussions, and contract finalizations.
• Maintained strong after-sales relationships to drive repeat business and referrals.
• Monitored CRM and sales metrics to track pipeline, improve forecasting, and optimize customer
engagement.
• Supported market analysis and pricing strategies to align with demand and maximize sales
performance.

مجال الشركة:
وكلاء السيارات

BUSINESS OWNER

يناير 2022 - يناير 2024

Greenmart Store

Baku، أذربيجان

يناير 2022 - يناير 2024

• Managed all daily operations, including staff scheduling, inventory control, and supplier
coordination to ensure smooth workflow.
• Developed and implemented sales strategies, increasing customer retention and overall store
revenue.
• Negotiated with suppliers to optimize product selection, pricing, and profitability.
• Built and led a small team, providing training, guidance, and performance evaluation.

مجال الشركة:
البيع بالتجزئة وبالجملة

SELF-EMPLOYED

أكتوبر 2018 - يناير 2024

Used Car Sales Specialist

Baku، أذربيجان

أكتوبر 2018 - يناير 2024

• Sold 80+ vehicles across multiple brands (Kia, Hyundai, Ford, Chevrolet, Mercedes) managing the
entire sales cycle.
• Generated and nurtured leads, conducted vehicle presentations, and closed deals effectively.
• Maintained CRM and customer records to improve pipeline tracking and follow-up efficiency.
• Negotiated pricing, financing options, and contracts with clients to maximize revenue.
• Leveraged market insights to identify trends, optimize inventory, and refine sales strategies.

مجال الشركة:
وكلاء السيارات

SALES REPRESENTATIVE

ديسمبر 2018 - أكتوبر 2020

Amiral Construction

Baku، أذربيجان

ديسمبر 2018 - أكتوبر 2020

• Identified and developed potential clients for residential and commercial construction projects.
• Conducted consultations, clarified requirements, and supported contract negotiations.
• Coordinated with technical teams to ensure proposals met client expectations.
• Ensured compliance with safety regulations, including risk assessments and PPE protocols.
• Monitored project progress, reported on sales activities, and recommended process improvements.

مجال الشركة:
البناء والتشييد

التعليم

Azerbaijan State University Of Economics

يونيو 2026

يونيو 2026

بكالوريوس، Accounting

أذربيجان

المعدل التراكمي (نسبة مئوية): 85%

المعدل التراكمي (نسبة مئوية): 85%

Achievements Won 1st place in the Yunus Social Business Contest during university. Developed an eco-business idea with my team and prepared a full business plan. Presented the project in the competition and received the First Place Award in the Agricultural Category.

Data SoCool

مايو 2024

مايو 2024

دبلوم، Data Science with Python

أذربيجان

Azerbaijan State University of Economics (UNEC)

يناير 2024

يناير 2024

بكالوريوس، Accounting

أذربيجان

State school

مايو 2016

مايو 2016

الثانوية العامة أو ما يعادلها، Common

أذربيجان

المعدل التراكمي (نسبة مئوية): 85%

المعدل التراكمي (نسبة مئوية): 85%

Skills

Pre sales

Expert

Analytics

Expert

B2B Sales

Expert

Sales

Expert

Cars

Expert

SQL

Intermediate

Reporting

Expert

Visualising

Intermediate

Social Entrepreneurship

Intermediate

Microsoft Excel

Intermediate

Tableau

Intermediate

Python

Intermediate

Business English

Intermediate

Sales

Expert

B2C

Expert

Analytics

Expert

AUTOMOTIVE SALES

Intermediate

CLOSING SALES

Intermediate

CONSTRUCTION

Intermediate

INFORMATION VISUALIZATION

Intermediate

LEAD GENERATION

Intermediate

LEADERSHIP

Intermediate

PURCHASING

Intermediate

PYTHON PROGRAMMING LANGUAGE

Intermediate

SQL PROGRAMMING LANGUAGE

Intermediate

AUTOMOTIVE INDUSTRY

Intermediate

BUSINESS NEGOTIATION

Intermediate

BUSINESS TO BUSINESS

Intermediate

BUSINESS TO CONSUMER

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

DATA PIPELINE MANAGEMENT

Intermediate

حسابات مواقع التواصل الاجتماعي

اللغات

الانجليزية

متمرّس

التركية

متمرّس

الاذربيجانية

اللغة الأم

الروسية

مبتدئ

التدريب و الشهادات

الشهادات
Tableau & Advanced Excel
SQL (Advanced)
Python for Data Analysis
Leadership Development Program
CRM & After-Sales Excellence
Automotive Sales & New Energy Vehicles
Data Science with Python
Tableau & Advanced Excel
SQL (Advanced)
Python for Data Analysis
Leadership Development Program
CRM & After-Sales Excellence
Automotive Sales & New Energy Vehicles Training
Data Science with Python
Ask Questions to Make Data-Driven Decisions
Google
Sep 2023
Data Science with Python
Data SoCool
May 2024

الهوايات والاهتمامات

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