رشاد شعبان

*Sales - After Sales
*Commitment in timing
*Building trust with clients
*Quality Check
*Following up clients needs

• Implemented a customer relationship management (CRM) system, streamlining sales processes, tracking customer
interactions, and improving retention rates, resulting in a 20% increase in returning customers.
• Consistently achieved and exceeded sales targets, with an average revenue increase of 25% per quarter, leading to a
promotion within 6 months.
• Led a team of 12 sales professionals, providing comprehensive training in product knowledge, negotiation techniques, and
customer service excellence, boosting sales performance by 30%.
• Developed and executed strategic marketing initiatives, including targeted promotions, social media campaigns, and in
store activations, which enhanced brand visibility and resulted in a 15% increase in foot traffic.
• Designed and curated fabric collections, ensuring alignment with seasonal trends and customer preferences, leading to a
40% boost in custom orders.

am working as a cashier with Marriot marquis hotel doha with a short term contra.

• Directed and supervised large-scale construction projects, including bridges, roads, dams, and commercial buildings,
ensuring compliance with engineering standards and safety regulations.
• Led a team of 25+ construction workers and engineers, ensuring that 100% of projects were completed on schedule and
within budget.
• Implemented cost-saving techniques that reduced operational expenses by 15% without compromising quality.
• Managed procurement and logistics, ensuring uninterrupted supply chain operations with zero project delays.
• Conducted risk assessments and project evaluations, mitigating construction hazards and improving safety compliance by
25%.
• Oversaw site excavation and land grading operations, preparing optimal conditions for construction while maintaining
environmental sustainability standards.

responsible for branch logistics / security control system / stationary / responding all calls / and serving clients front office . correspondent

• Conducted extensive market research and customer data analysis, identifying key sales trends and customer purchasing
behaviors, which contributed to a 12% improvement in sales strategy effectiveness.
• Led competitor pricing analysis and product positioning strategies, ensuring competitive advantage and optimizing
pricing structures to increase profitability by 8%.
• Developed strong industry networks, resulting in the acquisition of 20+ new business accounts and a 15% expansion in
client base within six months.
• Effectively handled customer inquiries and resolved complaints, maintaining a 98% customer satisfaction rating through
proactive problem-solving and exceptional service delivery.

branch correspondent
responsible for branch logistic/purchasing/security control/client welcome and scheduling/phone calls / serving client from door to door / delivery between branches /responsible for mailbox .

• Managed and processed high-volume financial transactions, ensuring 100% compliance with banking regulations and
protocols while minimizing transactional errors.
• Greeted, assisted, and onboarded new customers, offering tailored financial solutions and increasing account openings by
20% year-over-year.
• Handled customer complaints with professionalism and efficiency, resolving 95% of issues within the first interaction
and improving overall customer satisfaction scores.
• Trained and mentored junior tellers, leading to a 30% improvement in team productivity and operational efficiency.
• Oversaw ATM and cash vault transactions, ensuring secure handling and daily reconciliation with zero discrepancies.