Information Technology Manager
Dynalectric
Total years of experience :16 years, 1 Months
• Led a team of 5 IT experts in developing technology, maintaining systems, and providing top-quality IT support.
• Implemented new strategies to tackle dificult IT problems and successfully drove IT projects across the organization.
• Established and executed IT plans and security measures aligned with the companys goals, ensuring compliance with regulatory requirements.
• Preserved a strong technology system, minimizing downtime efects and maintaining high system availability.
• Managed relationships with IT vendors and service providers, ensuring eficient procurement processes and optimal service delivery.
• Implemented cost-saving measures by efectively managing resources, providing training, and optimizing IT assets utilization.
• Stayed abreast of emerging tech trends to apply innovative solutions that support business objectives.
• Developed and maintained procurement processes for all IT assets, including selection, setup, support, and retirement procedures.
• Oversaw Mobile Device Management (MDM) solution, managing procurement processes, deployments, and support for all mobile solutions.
• Implemented and managed IT lifecycle processes for all company IT assets, ensuring compliance and eficiency throughout the asset lifecycle.
• Implemented the Acronis Backup solution in 2016 utilizing GFS standard to provide a reliable and eficient backup and recovery system specifically designed for virtual machines and Windows file servers. This proactive approach has significantly enhanced data protection and minimized the risk of unexpected data loss or system disruptions.
• Utilize standardized methods to back up virtual machines and Windows file servers, improving eficiency and data security in the organization.
• Created scripts in PowerShell to automate tasks, improve eficiency, and streamline system management processes across various server versions, including 2008, 2012 R2, and 2016. These scripts efectively optimized operations, providing a seamless user experience and ensuring optimal performance within the IT infrastructure.
• Established a separate testing environment in 2016 for thorough testing of system updates.
• In 2016, I successfully upgraded VMware from version 5/5.5 to version 6. By making this transition, we aimed to enhance system performance, access a wider range of features, and ensure improved compatibility across our network infrastructure.
• In 2015, I successfully managed the transition of moving servers from physical hardware to virtual machines to enhance operational eficiency within the organization. This strategic shift helped streamline processes and optimize resource utilization, contributing to a more agile and cost-efective IT infrastructure.
• Installed new system servers such as Trend Micro, Microsoft SQL, File Server, and Citrix with the aim of enhancing connectivity and overall functionality within the organizations infrastructure. These additions were made to bolster the existing setup and ensure a more seamless operation across diferent systems.
• Streamlined the seamless process of transferring domains to establish connections, simplifying the task of managing and boosting system speed efortlessly.
• Set up a trial Enterprise Resource Planning (ERP) system to thoroughly evaluate its functionality and ensure a smooth transition during the implementation phase, efectively minimizing potential risks that may arise when moving to live usage.
• Provided technical support for 250 users, resolving server issues and conducting data recoveries.
• Managed Dell PowerEdge servers and Windows Server OS, ensuring smooth operations.
• Implemented VMware ESXi and Hyper-V servers, optimizing resources and leading IT projects.
• Upgraded VMware ESXi for enhanced features and security measures.
• Developed Business Continuity Plan and supervised system migrations for seamless transitions.
• Managed Help Desk operations, prioritizing issues and mentoring technicians.
• Developed and maintained Standard Company System Image for uniformity across systems.
• Procured, distributed, and managed company mobile devices for both Android and iOS platforms.
• Provided Tier 1-2 technical support to clients, efectively troubleshooting and resolving hardware and software issues within stipulated time frames.
• Assisted clients in setting up and configuring computer systems, peripherals, and software applications, ensuring smooth operations.
• Responded to client inquiries promptly, ofering guidance on IT-related matters and delivering actionable solutions and recommendations.
• Conducted remote troubleshooting sessions to diagnose and resolve software and network connectivity issues eficiently.
• Created and maintained documentation for client systems, including network diagrams, configuration details, and support tickets, ensuring comprehensive records.
• Collaborated with Tier 2 and Tier 3 teams to escalate complex issues and facilitate prompt resolution, enhancing client satisfaction.
• Assisted in the implementation and deployment of IT infrastructure, including network devices, servers, and workstations, ensuring seamless
integration.
• Conducted user training sessions on software applications and IT best practices, empowering clients with essential skills.
• Maintained inventory and asset management records, ensuring accurate tracking and reporting of hardware and software resources for eficient resource allocation.
• Monitored systems and networks for performance issues, proactively identifying potential problems and implementing appropriate solutions to optimize operations.
• Stayed updated on industry trends and emerging technologies, providing valuable insights and recommendations to clients for IT enhancements and optimizations.
• Handled many support requests, documented issues and solutions, and tracked follow-up actions to improve support operations.
• Worked well with Tier 2 and Tier 3 teams to raise dificult problems, making sure they were solved quickly and keeping customers happy.
• Facilitated the setup of IT systems, covering devices and software, to ensure a seamless transition with minimum impact on daily operations.
• Ran sessions to teach people how to use software better, improving their skills and eficiency with computer tools.
• Supported in creating and updating help articles and guides for users, making it easier for them to solve issues on their own and lessen the need for assistance.
• Monitored how well the system and network were working, found possible issues early, and took steps to reduce downtime.
• Kept up with new technologies and trends in the industry to improve technical skills and ofer current support.
