IT Infrastructure Engineer
AQK Computer Equipment's Trading
Total years of experience :10 years, 6 Months
Duties:
▪ Providing onsite and offshore sales and
services for IT equipment’s, application
services and product development.
▪ Coordinate with systems partners to finalize
designs and confirm requirements. Maintain
projects schedule by monitoring project
progress and working effectively with crossfunctional
teams to define technical
requirements, identifying/ resolving technical
issues.
▪ Responsible for software deployment,
installation and configuration setup of
windows server, workstations, desktop
hardware, POS systems, printers, routers,
wireless controller, access points, access
control systems, CCTV surveillance systems,
switches, firewall, VPN, data encryption and
other security measures as per ITIL standards
and requirements.
▪ Designed web solutions, maintained and
managed web development activities and
information systems.
▪ Installing and maintaining security patches
on the operational and development
system
▪ Maintaining high level of security of the
information that is crucial for the business
growth of the organization and Perform tasks
of providing support in the administration
and training end users
▪ Assisting with other projects as required and
also provide support and engage with our
own six sister companies IT operations
Administration and acting as technical lead to identifying and implement solutions to problems affecting IT services, providing 1st/ 2nd line and some 3rd line support over the telephone, remotely and face to face to clients & internal staff members. Responsible for protecting the organization from internal and external threats while ensuring regulatory compliance and the highest standard of security for customers', employees', stakeholders' and organizational information assets.
Duties:
➢ Managing IT infrastructure assets and acting
as technical lead to identifying and
implement solutions to problems affecting IT
services.
➢ Perform responsibilities of Installation and
maintenance of all systems. Producing documentation on operational, system and user procedures, guidelines, building, configuration, and troubleshooting of server, desktop hardware and firewall machines, providing advice on selection and purchase of IT equipment.
➢ Responsible for protecting the organization
from internal and external threats while ensuring regulatory compliance and the highest standard of security for customers', employees', stakeholders' and organizational information assets.
➢ Provided timely delivery of business plans and latest technologies
➢ Maintaining maximum availability of supported services for users. Obtaining quotes for the supply of goods and services from suppliers. Designing, implementing and managing active directory.
➢ Network monitoring, maintains the existing security system, engineer new and improved security system.
➢ Ensure adequate antivirus, end point, protection and solutions are maintained and updated.
➢ Installing and maintaining security patches on the operational and development system.
➢ Monitoring the progress of third-party maintenance contract suppliers.
➢ Ensuring that support calls are logged and handled effectively and efficiently.
➢ Responsible for disaster recovery, data encryption, closing security loopholes, and access levels.
➢ Identify and recommending improvements for e-mail applications and web-page development.
➢ Performing risk assessments and testing of data processing systems.
➢ Keeping all documentation updated as when changes in the process.
➢ Training staff on network and information security procedures.
➢ Providing out of hours support on a 24/7/365
basis.
#3.
Part Time Freelancing Experience 2009-2013
Technical Analyst
Duties:
➢ Effectively marketed services to and responsibly maintained working relationships with nine companies.
➢ Diagnose the workstation, laptop, mobile, tab/ipad, application, networking & infrastructure issues
➢ Analyze the defective devices and identify root cause of the problem
➢ Improved more than 2000 individual clients’ operations by completing a wide-scale replacement of outdated machines; upgraded operating systems from Windows 2000 to Windows 10; upgraded max all brand mobiles to latest firmware up to custom level; migrated all data files to new workstations, laptops, mobile and i-pads, keeping desktop preferences intact
➢ Recovered numerous lost files of critical information due to viruses, corruptions and damaged hard drives
➢ Responsible for supporting: Windows OS’s, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, LAN, Router, Access point & Firewall Configurations
➢ Identification and functionality study of integrated circuits, microchip & microprocessor
➢ Soldering & desoldering of microchip and ic’s and use of micro iron, SMD machines, hot gun
➢ Formatting, flashing, unlocking, IMEI repairs etc with licensed tools
➢ Research on android market applications & developing the open source apps according to necessity & interest
➢ Clean knowledge on all windows OS, applications, mobile apps & firmware functionalities.
• Sri Chaitanya Junior College, Ramnthapur, Hyderabad, 2007-2009. M.P.C ( Intermediate)
• Sana High School, Amberpet, Hyderabad, 2001-2007. S.S.C (Regular)