cso
zong
Total des années d'expérience :12 years, 8 Mois
Data entry of manual records on the basis of Customer Agreement Form (CAF)
Scan the form and process into the system
Continuous quality checks to verify that all the data fields were completely available in the forms.
Manual checking of entered records
Re-entry of corrections
Data Entry Operator- Medical Billing (US-Project)
Responsible for compiling and maintaining data of OPD patients, diseases, records of charges for goods and services.
Maintain, update and track patients demographics
Scheduling the appointments for doctors through EMR software
Handle doctors' meetings
Obtain and verify all required information for billing.
Electronic insurance eligibility checks
Handle customer inquiries, complaints, billing questions and payment requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Key Accomplishments:
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
KEY RESPONSIBILITIES
Communicate clearly and effectively with customers.
Providing the relevant information to the customers about the Company products/Tariff and Billing.
Handling the inbound customer calls.
Handling the enquiries of the customers.
Understanding the customer complaints.
Resolving the customer issues
Manage upset customers, conflicts and challenging situations
Deliver outstanding service, exceed expectations and build long-term loyalty
Digital Processing Systems (DPS
Processing all types of invoices on daily basis
Investigating and amend error invoices
Communicate and interact with the admin assistant in the company
Act as a source of information for the accounts department to update the daily sales, purchase and expenses transactions.