Production specialist
Digital14 LLC
Total years of experience :11 years, 5 Months
Production and Testing KATIM Devices and Hardware Such as KATIM mobiles and Network gateways.
Executing production schedule plans by performing activities in quality assurance, devices configuration, Physically handling inventory articles.
Trouble shooting and Fixing issues for the testing and production devices Communicating with clients as part of device recovery and service delivery process. Repairing, maintaining of production tools & equipment.
Processing PCB rework for the testing devices by soldering Distributing and auditing R&D and user trial devices.
Testing Device & applications as part of R&D and User trial.
Collecting logs and do the Root Cause analysis for client devices before acting.
Logging defects in JIRA along with proper ADB and MDM logs.
Determining quality control standards and creation of SOP documents for each process. Deployed new production facility out of HQ. Participated the entire process from Scratch. Providing regular performance reports, regular stock reports and updated in confluence Implement improvements on the processes.
Contributing for secure internal process.
Handle responsibility and the pressure of meeting deadlines Quality Control (incoming goods, under production, finished products) Proper Shredding non‐recoverable secured devices received from clients with the presence of Opsec team. Maintaining records for each device
Handling Production facility and storage room for secured devices such as KATIM
mobiles and Network Gateways.
Handling and storing products received from ODM Factory.
Device hardware functionality testing. Flashing with client approved builds.
Outgoing Functionality test (QA).
Maintenance support for the Secured KATIM devices.
Basic troubleshoot for the faulty device received from client and support for
recovery.
Proper communication with client for status.
After sales technical support for Apple and Blackberry
phones.
Actively listened to customers, handled concerns quickly and escalated major issues
to supervisor.
Handling calls to address customer inquiries and concerns.
Awarded achievement for highest quality in technical support in 2009 by LG ME
Provided primary customer support to internal and external customers.
Handling Technical support for Multiple brands (LG, Acer and Huawei)
Passed with first class
Courses: NCVT ITI certificate in Electronic Mechanic .71%
SSLC