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Rashida Wardhawala, Operational Analysts

Rashida Wardhawala

Operational Analysts·First Advantage

Kuwait

Bachelor's degree, Sociology

Work experience

Total years of experience: 5 years, 7 months

Operational Analysts

March 2021 - January 2023

First Advantage

Mumbai, India

March 2021 - January 2023

My role was to do a verification background check for candidates under education department. We need to authenticate the education documents the candidate has uploaded in the portal & if any discrepancies, we need to contact the candidate regarding it. Have also trained employees working under me & giving them their daily tasks.

Company industry:
Knowledge Process Outsourcing (KPO)
Job role:
Security

Operations Analyst

March 2021 - January 2023

First Advantage Pvt LTD.

Mumbai, India Remote

March 2021 - January 2023

qualifications.
Ø Conducted preliminary verification of submitted documents against provided information.
Ø Authenticated documents and resolved discrepancies by communicating with
candidates.
Ø Determined candidate eligibility and forwarded files to relevant teams and departments
for further processing.
Ø Trained and smooth
onboarding experience.
Ø Allocated daily tasks to new joiners and conducted regular audits to ensure accuracy and
compliance.
Ø Enhanced process eMiciency by identifying and implementing improvements in
verification procedures.

Company industry:
Other Business Support Services
Job role:
Accounting and Auditing

Senior Client Servicing Executive

May 2019 - December 2020

Zest Talk Marketing Solutions LLP

Mumbai, India

May 2019 - December 2020

project/event/campaign details. Organized and mobilized resources eMectively to meet
project/event/campaign requirements.
Ø Managed and allocated responsibilities to team members, ensuring eMicient task
distribution.
Ø Monitored daily productivity and team output, ensuring targets and deadlines were met.
Ø Prepared detailed daily reports on project/event/campaign progress for company
management and clients.
Ø Oversaw onsite and oMsite of smooth
execution.
Ø Conducted post-project/event/campaign analysis and prepared learning reports to
identify improvements.
Ø Managed post-project/event/campaign invoicing and followed up on payments to ensure
timely receipt.

Company industry:
Events Management
Job role:
Customer Service and Call Center

Senior Customer Executive

May 2017 - April 2019

Teleperformance Global Services Pvt Ltd.

Mumbai, India

May 2017 - April 2019

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Wilson College, Mumbai University

January 2010

January 2010

Bachelor's degree, Sociology

India

Wilson College, Mumbai University

January 2007

January 2007

High school or equivalent, Sociology

India

St. Anthony's Girls High School

January 2005

January 2005

High school or equivalent, Not Applicable

India

Skills

CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DELEGATION SKILLS
Intermediate
DELEGATION SKILLS
Intermediate
IBM QUERY MANAGEMENT FACILITY
Intermediate
IBM QUERY MANAGEMENT FACILITY
Intermediate
INTERNAL AUDITING
Intermediate
INTERNAL AUDITING
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
VERIFICATION AND VALIDATION
Intermediate
VERIFICATION AND VALIDATION
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Administrative
Intermediate
Administrative
Intermediate
Administration
Intermediate
Administration
Intermediate
Secretarial
Intermediate
Secretarial
Intermediate
Receptionist
Intermediate
Receptionist
Intermediate
Front Office
Intermediate
Front Office
Intermediate

Languages

English
Intermediate
Hindi
Intermediate
Gujarati
Beginner