Senior Customer Care Executive
Deliveroo
Total years of experience :10 years, 3 Months
I've taken many Escalation calls and shown support and helped the KW and UK teams during the busy months and peak hours by taking Customers/Riders' chats and calls.
•Trained newbies and they have proved themselves with impressive QA results after they have completed their training.
•I was on the Quality Assurance in Customer Care Middle East leader board thrice in 2022 and twice in 2023
•I was one of the first people who worked on Deliveroo HOP project in Dubai, prior to the launch I helped in building sheets and trackers for the warehouse items, cross-checking the items, verifying their prices, and matching their unique IDs.
•I've also researched other competitors' items and listed them in Deliveroo HOP as per the requirement at that time, I was always the fastest & most accurate person to work within the team and called out errors to the HOP manager and he made adjustments accordingly, which helped the team to finish the project faster than they expected.
•I work really well with Sheets, I kept a keen eye for details which was utilized really well in the project.
Bisaya/Tagalog Procurement Coordinator, IMG Worlds of Adventure Dubai Jun 2019 — Sep 2020
•Managed the Supply section for Food & Beverage for 25 restaurants & staff as well.
•Ensured that all products or services are bought at the most competitive price and delivered on time.
•Devised purchasing instructions and policies, and ensure proper procedure from both the company and vendors
•Processed Documentation, LPOs, Purchase requests, Item Creation, and Vendor Creation.
•Ensured proper due diligence is conducted and vendor onboarding as per company policy
•Sourced new suppliers, made sure that the purchased products and materials meet specific technical specifications, and evaluated supplier performance.
•Negotiated contracts, terms, and deadlines with vendors and suppliers
•Managed budget for purchasing, purchase requisitions, and orders. I also managed the Profit & Loss for the department.
•Checked bills for accuracy against purchase orders and released payments.
•Maintained Inventory of Items to track placement of new orders.
•Monitored returns, damage replacements, and warranty claims.
•Provided assistance to the Senior Management.
•Arranged all the Travel, hotel bookings, flights, and visa for the Senior Management.
•Ensured timely deliveries and resolved supply issues or discrepancies on the spot.
Proactive daily management of administrative duties comprising of extensive travel planning and meeting schedules, arrangement and coordination of schedules and appointments across different time zones
•Provide support to the Chairman and CEO in their daily administrative needs including managing flight/ground transportation, visa applications, hotel booking, expense claims, travel claims, taxation and etc
•Handle the company's confidential documents
•Optimize Facility Management budgets in the region
•Manage contracts/vendors and price negotiations for office lease, office equipment & supply
•Manage contractors and vendors for office maintenance, renovation and relocation
•Ensure the office environment in each country is compliant with local legal and professional policies
•Arrange for the necessary resources/facilities and provide operational and resource support for the region
•Perform administrative and office support activities, including but not limited to: photocopying, mailing, filing, placing and expediting orders when necessary
•Manage office needs, requests, including stationary and other office supplies inventory
•Manage relationships with vendors and service providers, ensuring that all items are invoiced and paid on time
•Manage appointments and meetings and managed staff calendars and schedules.
•Supervising, mentoring, training and coaching our office staff and delegating assignments to ensure maximum productivity.
•Scheduling interviews on Skype & face to face with the senior management.
•Screening and performing initial due diligence of candidate profiles.
•Ensure Recruitment process documentation and assessment sheets.
•Took charge of the proper induction of new employees.
•Managed a proper record of attendance, leave and travel details for all the staff.
•Maintained security by following procedures, monitoring logbook, issuing visitor badges.
•Arranged Visas worldwide for different parts of the world for Senior Management.
•Handling high-level information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics as required by the executive office members.
•Handled complaints & coordinated with Operations Team & Office Management.
Selling products through the bank staff, motivating the staff to offer good products
•Providing customer support & solving the customer's queries.
•Conducting market research to identify selling possibilities and evaluate customer needs
•Build and maintain relationships with clients and prospects
•Setting targets as per each branch to achieve sales targets.
•Preparing the sales report every month end with the flow chart to recognize the performances of each branch & the profit.
•Motivating team by giving new ideas on how to achieve targets & how to educate the customers.