Manager - Company Secretary's Office
TECOM Group
مجموع سنوات الخبرة :33 years, 4 أشهر
The current portfolio strongly contributes to the overall efforts of the Company Secretarial function, strategically supporting the Board and its Committees and the higher Management and promotes an environment of pragmatic Corporate Governance.
The responsibilities include:
•Provide high level Strategic and Corporate Secretarial support to the Board of TECOM Group and its Committees
•Convene and service the Board and its Committees
•Review and ensure quality of presentation material and adequacy, consistency, timelines and ease
of use.
•Strategic Planning and preparation of Board and Committee annual meeting schedules and
Agendas and aligning the same with the Terms of Reference of Board and Committees.
•Responsible to prepare and finalize Board Agendas, produce minutes, communicate and track actions and provide support and advise on governance and related issues
•Handle Board related correspondence before and after meetings
•Assist in efficient gate-keeping between Management and the Board
•Assist in implementing the Company’s Corporate Governance structure
•Management of Board Resolutions and Actions to the Stakeholders.
•Manager Board Administration such as Board Remuneration, Declaration / Conflict of Interests of the Directors, Board Contracts, Board Evaluation process etc.
•Manage and update Directors Handbook
•Management and effective custody, filing, storage and security of Corporate Information.
•Update, maintain and safe storage of TECOM Group’s Minute Book and other legal documents and produce it with ease when required by Government/ External Auditors or the Board.
•Attend Board and Committee meetings and prepare necessary relevant written documentation as required.
•Organize high level meetings between the Shareholders and the Board of Directors’ offices.
•Responsible for keeping Company Secretarial department's page on the intranet up- to-date at all times.
Worked closely with the CIO on Recruitment and Headcount strategy
• Managed the recruitment cycle from sourcing to recruiting for the IT function (100+ colleagues)
• Organize and conduct interviews along with the Functional Heads
• Manage Employee records
• Coaching and Counselling
• Managed Soft Skills and Technical Trainings for Group IT thereby including technical competencies in close coordination with functional heads, gap analysis, monitoring training budgets
• Responsible for managing the 2 Performance Management Review cycles for Group IT and quality check of the goals for all colleagues ensuring adherence to the SMART criteria.
• Manage (monitor, track and control) the IT End User Asset Register on the Salesforce.com platform in order to provide accurate information to the management (and audits) for asset verification purposes.
• Responsible for the planning and execution of a daily/weekly/monthly/yearly check list of services covering the maintenance of the companies’ technology assets such as: PCs, Printers, Projects, scanners, IT accessories, etc. thereby managing all IT Inventories.
• Supplier negotiations to bring in cost effective solutions
• Assist CIO & Executive Directors with calendar management, travel arrangements, follow ups, organize department meetings, create agenda, presentations etc and record the minutes when required, attend any meeting, conference, training as requested by the CIO/Executive Directors, provide all assistance vis-à-vis day to day operations.
• Content Administration - upload surveys, org chart, colleague information and contents on intranet portal (share point)
• Act as one of the authorized buyer on behalf of the department using i-Procurement system.
• Monitor all monthly expenditures to ensure efficient use of company funds and assets and cost-saving methods employed as well as energy/environmental friendly products
• Focal Point for HR for Group IT - Work closely with HC vis-à-vis sourcing potential candidates for Group IT as well work with Universities towards Emiratisation, , process recruitments, follow up on Visa related issues, Visa, hotel accommodation, transfers, induction & orientation of new joiners, serve as key point of contact for HR related issues for the department consisting of 100+ staff.
• Learning & Development - Focal Point & in charge for developing Training plan for all colleagues in Group IT (100+ team members) . This includes, working with the Line Managers towards designing competency matrix, analyzing the gaps & organize technical and soft skills requirement for the team members.
• Performance Management - Supervising the 2 performance cycles for the entire team in a year. This involves working on one to one basis with colleagues for setting goals, organizing workshops for Line Managers and colleagues to ensure clear understanding of the performance management cycle and goals, ensure meeting deadlines for performance cycles, work towards enhancing and improving quality of goals with line managers etc.
• Facilitate maintenance and repair work. Deal wz contractors and suppliers.
• Independent correspondence
*Office Management including supervision and direction of two clerical staff & a team of 8 drivers.
*Ensure meticulous accuracy in order fulfillment
*Work closely with different departments such as Accounts, Refunds, IT thus ensuring a unified, team approach to customer services
*In-charge for the admin process for the new recruits vis-à-vis Appointment letters, Visas, Air Ticket arrangements, getting the new recruits oriented with Company policies and procedures
*Screening calls and visitors for the Vice President's office, fixing meeting and appointments, accompanying the Vice President for meetings with top Corporate Accounts, *Arranging conferences & seminars and all other Secretarial functions vis-à-vis faxes, telephones, and photocopying, filing, stationery, and routine self-correspondence.
*Arranging and coordinating staff training and induction
*Call overdue accounts and assertively encourage them to pay promptly
*Responsible for updating fares and ensuring timely dispatch to all concerned
*Running weekly edition of the NEWSFLASH on the latest Industry updates for all corporate clients.
*Follow up on Refund cases for top corporate accounts
*Responsible for generating monthly sales reports for the Global associate partner and ensuring timely submission of the same on monthly basis. *Maintaining Confidential Files pertaining to new recruits, management policies, financial policies for the key accounts and incentive policies for staff and Corporate.
*Actively involved in replying to the RFPs for the big Multi National Companies and the referred global accounts of CWT
*Manage Customer complaints, listening empathetically and responding proactively. This directly results in improved customer satisfaction, repeat business and referrals.
*Direct liaison with the top corporate clients for their respective MIS requirements
*Regular liaison with the airlines vis-à-vis negotiating and renewal of the Corporate Deals
*Co-ordination with the Departmental Heads vis-à-vis monthly and weekly reports to be submitted to President’s office. Ensuring meeting the dead lines.
*Maintaining Confidential Files
*Office Administration (Maintaining records of various administrative activities like Transport requirements, stationary, verification of various bills etc.)
*Fixing Appointments and Meetings
*Screening Calls and Visitors
*Assisting in preparation of Slide Presentations
*Preparing Itineraries and making Travel Arrangements for President’s & Vice President’s travel as well as for the other personnel of DEMAG MANNESMANN, Germany for their visit to India
*Self Correspondence and all other routine Secretarial Functions
Office Administration
Monthly Travel Sales Report for the major Corporate Accounts
Monthly Travel Sales Report for the major Carriers
Handling all Agency rebated and Staff tickets
Handling clients’ grievances and self follow up
All other Secretarial functions and routine self-correspondence.
Office Administration
Liaison with the Head Office (Illinois, Chicago)
Monthly Travel Sales Report
Handling all Agency Discount & Interline requests
Handling passenger complaints and compliments, mishandled baggage cases
Preparing Itineraries
All other routine Secretarial functions
Office Administration & Secretarial duties
Handling Departure and Arrival functions on the flight days
Liaison with the Head Office (Singapore)
Mishandled Baggage Cases (BAHAMAS)
Preparing weekly Fuel and Oil Reports
Handling passenger complaints and compliments
All other routine Secretarial functions and self correspondence
Office Administration
Arranging conferences and meetings in the business Centre of the Hotel
Assisting the Hotel Guests in preparing their business correspondence
Interaction with the Hotel Guests
Operating Fax, Telex, Photocopying Machines and Word Processor for the guests
Bachelor of Arts 1991 Delhi University, New Delhi, India X + II 1988 Salwan Public School, New Delhi, India