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Rashna  Khattak , customer care representative

Rashna Khattak

customer care representative·UBL

Pakistan

Master's degree, Economics

Work experience

Total years of experience: 4 years, 0 months

customer care representative

December 2022 - Present

UBL

Islamabad, Pakistan

December 2022 - Present

- Responded to customer inquiries via phone, email, and in-person, resolving issues and providing product information.
- Collaborated with internal teams to resolve customer issues and improve overall customer experience.
- Maintained accurate customer records, ensuring data integrity and compliance with banking regulations.

Company industry:
Banking
Job role:
Banking

Junior Executive

October 2021 - February 2022

National Database and Registration Authority

Islamabad, Pakistan

October 2021 - February 2022

- Managed and maintained accurate records, reports, and databases
- Provided administrative support to ensure smooth day-to-day operations
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Company industry:
Public Administration
Job role:
Administration

Education

Punjabi University

December 2020

December 2020

Master's degree, Economics

Pakistan

GPA (percentage): 60%

GPA (percentage): 60%

Skills

Graphic Design

Expert

Customer Service Management

Expert

Typing Skills

Expert

Presentation Skills

Expert

Data Entry

Expert

Microsoft Office

Expert

Customer Service

Expert

Administration

Expert

Data Entry

Expert

Data Input

Expert

MS Office

Expert

Good communication & writting Skills

Expert

Graphic Designing

Intermediate

Management

Expert

Microsoft Excel

Expert

Banking

Expert

Employee Relations

Beginner

Sales

Intermediate

Languages

English

Expert

Urdu

Native Speaker

Hobbies and interests

Designing-Illustrating-DigitalArt