Customer Service Co-ordinator
Universal Group
Total years of experience :6 years, 7 Months
● Communicating with clients or employers about project, event or campaign expectations and
goals
● Collaborating with clients or employers, finance teams and other team members on budgeting
and allocating funds
● Delegating tasks to appropriate team members
● Managing deadlines and progress across the team to ensure the project is delivered on time and
on budget
● Organizing third-party providers and vendors to deliver elements that can’t be produced in-house
● Overseeing the delivery of projects and adjusting as necessary to ensure they are delivered to
specifications and high standards
● Collecting and analyzing feedback from customers and other project users to gauge satisfaction
and success
● Provided administrative support to the Executive Director.
● Managed camper database, including reconciling payments and cash handling.
● Performed accounting work using the Simply Accounting program.
● Answered phones and correspondence daily.
● Assist in the operation of the company switchboard.
● Determine and launch office procedures
● Organize schedules and book reservations.
● Coordinated agendas for meetings.
● Resolves administrative problems by coordinating preparation of reports, analysing data, and
identifying solutions.
● Develop administrative staff by providing information, educational opportunities, & expereriential
growth opportunities.
● Managing all facets of front office Admin, including handling multi-time phone systems,
managing schedules, and maintaining reception and waiting areas.
● Greet and welcome guests in person and on phone; answer and direct inquiries to designated
department.
● Determine and launch office procedures.
● Guiding all customer issues to satisfactory conclusion.
● Co-ordinated agendas for meetings.
● Pick up and sort daily incoming correspondence and deliver sorted mail to addressers.
courses: Karnataka
,
