Group Technical Head
@AL JASSAR GROUP (Apollo Hospital Muscat
Total years of experience :21 years, 11 Months
• IT Infrastructure Management:
Oversee the design, implementation, and maintenance of the hospital's IT infrastructure.
Ensure the availability, reliability, and security of all IT systems.
• Team Leadership:
Manage and lead a team of IT professionals, providing guidance and support.
Foster a collaborative and innovative team culture.
• Strategic Planning:
Develop and implement IT strategies aligned with the hospital's overall goals.
Stay informed about industry trends and emerging technologies.
• Project Management:
Oversee IT projects from initiation to completion, ensuring they are delivered on time and within budget.
Collaborate with other departments to understand and address their IT needs.
• Security and Compliance:
Implement and monitor security measures to protect sensitive healthcare data.
Ensure compliance with healthcare regulations and industry standards.
• Vendor Management:
Manage relationships with IT vendors and service providers.
Evaluate and select vendors for hardware, software, and services.
• Budgeting and Cost Management:
Develop and manage the IT budget for the hospital.
Optimize IT costs while ensuring quality and reliability.
• Training and Development:
Provide training programs for hospital staff to enhance their IT skills.
Keep the IT team updated with the latest technologies and best practices.
• Disaster Recovery and Business Continuity:
Develop and maintain a robust disaster recovery plan for IT systems.
Ensure business continuity in the event of IT disruptions.
• Collaboration with Healthcare Professionals:
Collaborate with healthcare professionals to understand their IT req
• Lead a cross functional team to achieve project requirements, deadlines and schedules
• Identify and resolve project issues
• Prepare project status reports
• Coordination of change requests
• Use technology to ensure all parties are informed on schedule and budget
• Coordinate the development of documentation to enable implementation and turnover of the process of system
• Lead team in meeting client expectations and project deliverables
• Conduct post-project evaluation
plementation, and adoption. Regular review meetings with all the key stake holders
to update on IT actions. Review the adequacy and allocation of IT resources in terms of funding, personnel,
equipment, and service levels. Researching and installing new and improved systems. Control thecomputer
systems budgets and expenditures.
Operational Role
Successful implementation and rollout of various modules of the Hospital Management System at the 5
hospital Datamate 11 Ver (Ellider). Setup and manage help desk support for staff within the facility.
Managing the end-to- end IT operations of the hospitals include Plan, organize, direct, control and evaluate
the operations of information systems and electronic processing. Provide network design, installation,
monitoring, management, and troubleshooting for WAN and LANs including main locations and remote
sites. If needed Provide networking support to partner organizations. Ensuring LIS & PACS equipment
interface setup and maintenance. Valuating user needs and system functionality and ensuring the facilities
meet these needs. Maintain current and accurate inventory of technology hardware, software, and
resources.
Consultant Role
Serve as consultants to executive level officers when it comes to developing and applying information
technology policy and standards. Coordinates with system analysts, computer programmers, developers,
support staff and assign priorities during in house software development process. Identifies, communicates,
and implement new technologies to enhance the long- term operational and strategic goals of the hospital.
Training Role
Train staff about new and potential use of the system. Provide orientation to new users of implemented
technology. Providing User Training on various business applications and application software. Provide
individual training and support on request.
Team Leader Role
Leads the IT team at the Hospital which comprises of the hardware, networking, software, and database
specialists. Manage the requirement of various specialists and harmonious functioning of the IT team
Vendor Management Role
Approve and handle IT vendors used by the organization, AMC, Support agreements, Review meetings.
Obtaining competitive prices from suppliers, to ensure cost effectiveness. Ensuring that software licensing
laws are adhered to.
Backup and Security Manager Role
Scheduling upgrades and security backups of hardware and software systems. Troubleshoot all technology
issues
Maintain log and/or list of required repairs and Provide network accounts and passwords as required.
Maintenance Identify and prepare hardware for disposal when appropriate. Ensure hardware is stripped
andsecured before disposal
Responsible for Governance model - IT Services review, SLA tracking,
Publishing IT review dashboards, resource optimization and custom
development.
Budgeting and Effort estimation.
Stake holder and Risk management.
Conceptualization and Execution of IT Projects along with Business teams
from various functions
Vendor Management -Relationship Management with all the Business
Partners
Audit/inspections monitoring - Internal and Statutory
HIS implementations - HINAI
Interface implementation with HIS - LIMS (SRL), PACS (MEDIFF)
Infrastructure and network monitoring, planning network revamp.
Reporting to CAO for Unit IT activity & Corporate IT For technical issues
Direct the development, Go Live & implementation of HIS Application Wipro HIS. Directly Reporting to Unit Head & Corporate IT Head Confirmed effectiveness of solutions by interacting with user base and understanding their challenges Defined and implemented disaster recovery and backup procedures for systems managed by the team Defined delivery and support plans for implementing appropriate information technologies Developed and implemented all IT policies and procedures Directed IT Department operational and strategic planning, including fostering innovation, project management, and organizing and negotiating the allocation of resources. Established and managed to budget comprising ongoing operations and upgrades to systems Maintained quality of service by establishing and managing to organizational standards Managed IT staff, including hiring, training, conflict resolution, performance coaching and talent management Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review Negotiated and administered vendor, outsourcer, and consultant contracts and service agreements Oversaw provision of end-user services, including help desk and technical support services Provided proactive analysis of key metrics, project milestones, and departmental priorities Worked effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements
Direct the development, implementation of HIS Application. (Practo Insta HMS ) In-house Software Development, document and revise system design procedures, test procedures, and quality standards. Providing services to the users related the usage of information systems.
Direct the development, implementation of HIS Application. (Akhil System Delhi)
In-house Software Development, document and revise system design procedures, test procedures, and quality standards. Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
Consult with management to ensure agreement on system principles.
Expand or modify system to serve new purposes or improve work flow.
Confer with clients regarding the nature of the information processing or computation needs a computer program is to address.
Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements.
Train staff and users to work with computer systems and programs.
Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.
Determine computer software or hardware needed to set up or alter system.
Supervise computer programmers or other systems analysts or serve as project leaders for particular systems projects.
Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs.
Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.
Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modelling and information engineering.
Use object-oriented programming languages, as well as client and server applications development processes and multimedia and Internet technology.
Use the computer in the analysis and solution of business problems, such as development of integrated production and inventory control and cost analysis systems.
Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
Duties:
o Managing a team of IT Administrative, Web Designers, ERP Manager.
o Responsible for hardware and software installation, maintenance and repair.
o Performing routine audits of systems and software.
o Manage the IT budgets and expenditure on hardware and software.
o Developing & maintaining the company IT systems, software and databases.
o Recommending and implementing improvements and efficiencies.
o Having excellent time management, confidentiality & communication skills.
o Management of server software and associated backup routines.
o To evaluate, test, advise, train and support I.T. related projects.
o Procurement of IT hardware, software and maintenance products & services.
o Responsible for the recruitment and training of new staff.
o Maintaining documentation of changes regarding users, functions & systems.
o Managing the IT Hardware & Software, Network, Telecom Equipment’s, etc. of the company.
o Managing the ERP, Upgrades, and Reports from System.
o Managing the Emails, Company website, and Company profile.
o Implement the IT policy of the Company.
Functioning as a:
o Analysis, Process and technical implementation of various customize ERP application for various departments.
o Perform all support and maintenance functions with 24 hours of trouble report.
o Troubleshoot hardware, software, and network problems.
o Coordinate repairs with repair vendors.
o Conducting training time to time for the various department.
o Perform regular checks on the status of servers, both hardware and software
o Maintaining Windows Server 2008. Active Directory Configuration. User Creation.
o Handle the tasks of managing data backup of servers through the checking backup logs and file restoring process
o Responsible for handling desktop and server related issues
o Perform regular maintenance of servers through installation of software upgrades, patches and hardware upgrades
o Responsible for vendor management as well as supervision for the installation and maintenance (hardware) of servers by junior staff
o Handle the tasks of monitoring window servers, corresponding infrastructure and associated applications and take corrective action to restore service
o Execute change management activities within the Windows server O/S space during pre-defined maintenance windows
o Maintain up-to-date knowledge of hardware and software news; suggest/recommend improvement to various department time to time.
Functioning as a:
o ‘Core Team Member ‘for the process and technical implementation of various customize application.
o Perform all support and maintenance functions with 24 hours of trouble report.
o Troubleshoot hardware, software, and network problems.
o Coordinate repairs with repair vendors.
o Maintain up-to-date knowledge of hardware and software news; suggest/recommend improvement to various customer time to time.
o Conducting training time to time for the customer.
Functioning as Manager head for
o Process / Technical Implementation of MIS System.
o Coordinate with Head office, Back office & Sales Executive to implementing the system time to time.
Reviewing the existing add on modules to make necessary changes as per the new process.
Functioning as a:
o Member of core team, I had to communicate and persuade people affected by the project as well as those working on it about changes or enhancements to incorporate into the plan.
o Understanding Technical problems and design details from client time to time.
o Process / Technical implementation for Biometrics Application.
o Process / Technical implementation / Testing for ActiveX control for Biometrics devices.
o Creative dynamic, interactive web pages using Dream weaver, PhotoShop 7.0, Flash.
o Preparing test plan and data migration for the same.
Functioning as a core team member for Various Customize application and Web designing.
o Making of DFD for team member as per the requirement.
o Parameter setting various modules.
o Provide technical and functional support to user.
o Fine tuning of SQL.
o Creating various reports for customize application in Crystal report and Data report
o Enhanced customer satisfaction by creating and improving logos of member companies, using PhotoShop.
o Responded to customer question on site-related technical issues.
Acting as a Lead Member in various customizes application like.
o Construction Pro
o Automobile Soft
o Consumer Durable Soft
o Real Estate Management Soft
o Application Mapping
o Employee -Attendance Recording, Payroll
Functioning as a member of core team to develop and implement Various Customize application.
o Process / Implementation / Testing for customize application
o Designing various form, report, help as per application.
o Designing database and table as per requirement.
o Manual and Database testing.
Functioning as a member of team to implement the In-house Call center Application.
o Understanding the existing process and making necessary changes in the process &
technical implementation of In-house Call center Application.
o Customizing application to meet day to day requirement of the business.
o Implement stand alone application to Client server Application using Vb6 and Sql Server.
o Perform all support and maintenance function within 24 hours of trouble report.
o Troubleshoot hardware, software and Network Problems.
Acting as a Member in various customizes application like.
o RxMediPro (Medical Billing Software)
o Construction Pro
o Application Mapping (Vb and Auto Cad)
Course Subject Contain Like Principles and practice of management, Quantitative Methods,Business Communication, Human Resources Management ,Business Ethics,Corporate Law, Financial Management, International Business,Marketing Management ,Business Strategy,Management Control System Business Environment, Elective Subject as Information Technology A ,Information Technology B,General Management A,General Management B
Course contain the subjects like Principles and practice of management , Business Communication,Personnel Management , Business Ethics, Financial and Cost Accounting, Organization Behaviors,Corporate Law,International Business, General Management , Operations Management, Marketing Management, Elective Subject as SAP Consultancy Management
Course contain the subjects like Database Management System, Computer Network,Software Engineering,Oracle 9i,Operating System, Multimedia, Vb6, Java 6 C++
